Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox browser

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu tom.small

tom.small
tom.small
more options

Firefox try's to restore session when I open it. The option is not set, I have reloaded windows, reloaded Firefox and restored Firefox. None of which helped. I have checked the profile, cycled the option to no avail. I am on an HP computer, no help from their tech support, Win 10 , Tech support ?$?, and one previous try on this forum. Anyone got anything, please?

Firefox try's to restore session when I open it. The option is not set, I have reloaded windows, reloaded Firefox and restored Firefox. None of which helped. I have checked the profile, cycled the option to no avail. I am on an HP computer, no help from their tech support, Win 10 , Tech support ?$?, and one previous try on this forum. Anyone got anything, please?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Tom, when starting up, Firefox checks for a session history file in a specific location. If it's not there, Firefox assumes that it crashed and tries to do an automatic crash recovery using an older file.

Do you exit Firefox and allow time for it to clean up after itself before shutting down your system? If not, perhaps Windows is rushing things and Firefox is not completing its shutdown. That would cause this problem.

Another possible explanation is if Firefox is crashing during its shutdown for one reason or another. Usually the Mozilla Crash Reporter window would pop up in that case. I assume you haven't seen that?

We also warn about third party utility programs that clean browser data, such as CCleaner and Advanced SystemCare. These could trigger the problem.

Does any of that sound relevant?

tom.small
tom.small Umnikazi wombuzo
more options

Normally, I only shut down my system for a periodic cleanup. I get no reports from Crash Reporter and I try to stay away from utility programs that do not come from a trusted source such as Mozilla. None of this really applies to what is happening. As further info, I know use the home key before exiting Firefox, and have a 50/50 chance of it trying to restore or not. Color me as perplexed.