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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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I've been using Firefox just fine for years without any issues, however recently I ran firefox as Admin mode to test something and once started I noticed that a very old extension was resinatalled and shortly after Firefox crashed... When I started Firefox again everything seemed normal, till I opened Gmail and it asked me to I started to open few more websites where my sessions is saved, and they all required me to login, that's when I knew that something wrong with the cookies happened, however history/bookmarks etc seems to be there

I did open "cookies.sqlite" with a sqlite browser software and it only returned 35 lines even though the file size is 2mb

Is there anyway I can recover the cookies? this is really important to me

Crash ID: bp-f056dca8-a031-4013-a087-a4cd00200404


Okulungisiwe ngu Webdre

All Replies (6)

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Sorry this is the right Crash ID: bp-f056dca8-a031-4013-a087-a4cd00200404

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Product Firefox Release Channel beta Version 58.0b4 Build ID 20171115114231 (2017-11-15) Buildhub data OS Windows 10 OS Version 10.0.18362

bp-f056dca8-a031-4013-a087-a4cd00200404 Signature: xul.dll | mozglue.dll | xul.dll | PostMessageW


The crash report flagged these programs;


xul.dll = Firefox

nss3.dll = Network Security Services

mozglue.dll = Firefox = Mozilla Foundation

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You are using a beta version of the browser. Bugs are known to show up from time to time.

Until the problem is fixed, you could use the normal Firefox: Download Firefox For All languages And Systems {web link}

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That's the problem, I'm not sure how that happened... My Firefox version is 74.0.1 and it's been always up to date as I use my laptop daily, I can't remember I ever used the beta channel, maybe many years ago, but I've been using the release channel all the this time

Also I can't understand what happened when I opened Firefox as Administrator, I noticed that a very old extension got installed, and then when I visited Gmail it redirected me to the login page, that's when I knew something wrong happened and the cookies somehow vanished as I didn't login to Gmail since the last 4 years or something

Here is a crash report that happened few hours after this crash: bp-7a9014ff-a630-4ef2-a118-a1e480200404

Okulungisiwe ngu Webdre

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Product Firefox Release Channel release Version 74.0 Build ID 20200309095159 (2020-03-09) Buildhub data OS Windows 10 OS Version 10.0.18362

bp-7a9014ff-a630-4ef2-a118-a1e480200404 Signature: mozilla::ipc::BackgroundChildImpl::ProcessingError

MOZ_CRASH Reason (Sanitized) : MsgProcessingError: RecvAbort


This is for Sumo's Related Bugs 1397128 RESOLVED FIXED Crash on

1325918 NEW --- Crash in mozilla::ipc::BackgroundChildImpl::ProcessingError from PBackgroundChild::SendPServiceWorkerManagerConstructor

1119836 RESOLVED DUPLICATE Crash in mozilla::ipc::BackgroundChildImpl::ProcessingError(mozilla::ipc::HasResultCodes::Result)

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I suspect you have more than one FF browser installed. Or, it could be corrupt.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia