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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

All Tabs Continue to Crash After Multiple Troubleshooting Attempts

Kuphostiwe

Hello,

Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried:

-Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again

Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.

Hello, Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried: -Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Funda le mpendulo ngokuhambisana nalesi sihloko 1
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

None

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 73.0.1
Build ID: 20200217142647
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Firefox Features
----------------
Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 7.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Remote Processes
----------------
Type: Web Content
Count: 1 / 8
Type: GPU
Count: 1
Extensions
----------
Name: Amazon.com
Version: 1.1
Enabled: true
ID: amazondotcom@search.mozilla.org
Name: Bing
Version: 1.1
Enabled: true
ID: bing@search.mozilla.org
Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org
Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org
Name: Twitter
Version: 1.0
Enabled: true
ID: twitter@search.mozilla.org
Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
Security Software
-----------------
Type: Bitdefender Antivirus Free Antimalware
Type:
Type: Windows Firewall
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000201cdda) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000201cdda) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
DirectWrite: true (10.0.18362.476)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 750 Ti
Vendor ID: 0x10de
Device ID: 0x1380
Driver Version: 26.21.14.3630
Driver Date: 1-29-2020
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumd.dll
Subsys ID: 37533842
RAM: 2048
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): none
CMSOutputProfile: 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
Display0: 1920x1080@60Hz
DisplayCount: 1
GPUProcessPid: 12572
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
available by user: Qualified in release
unavailable by runtime: WebRender initialization failed
WEBRENDER_COMPOSITOR:
disabled by default: Disabled by default
ADVANCED_LAYERS:
failed by runtime: Failed initializing MLGDeviceD3D11
WEBGPU:
disabled by default: Disabled by default
Failure Log
(#0) Error: Failed to connect WebRenderBridgeChild.
(#2) Error: Parent winow does not match
(#3): GP+[GFX1-]: Could not create swap chain: 0x887a0005
(#4): GP+[GFX1]: Failed to create ID3D11Buffer.
(#5): GP+[GFX1-]: [D3D11] CreateInputLayout failed: 0x887a0005
(#6): GP+[GFX1-]: [D3D11] failed to get compositor device attachments
(#7): GP+[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_INPUT_LAYOUT
(#8): CP+[GFX1-]: Could not get a DXGI adapter
(#9): GP+[GFX1-]: [D3D11] failed to get compositor device attachments
(#10): GP+[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_INPUT_LAYOUT
(#11): CP+[GFX1-]: Could not get a DXGI adapter
(#12): CP+[GFX1-]: Could not get a DXGI adapter
(#13): GP+[GFX1-]: [D3D11] failed to get compositor device attachments
(#14): GP+[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_INPUT_LAYOUT
(#15): CP+[GFX1-]: Could not get a DXGI adapter
(#16): CP+[GFX1-]: Could not get a DXGI adapter
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
:
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
:
:
Headset Earphone (Razer Audio Controller - Chat): USB\VID_1532&PID_0520&MI_00\7&27f79ed8&0&0000
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
:
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Speakers (Razer Audio Controller - Game): USB\VID_1532&PID_0520&MI_03\7&27f79ed8&0&0003
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Headset Earphone (Wireless Controller): USB\VID_054C&PID_09CC&MI_00\6&230fad48&0&0000
INSPIRON ONE (NVIDIA High Definition Audio):
Input Devices
Name: Group
Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Headset Microphone (Razer Audio Controller - Chat): USB\VID_1532&PID_0520&MI_00\7&27f79ed8&0&0000
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Front Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
:
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Rear Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
:
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
:
:
Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
:
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
:
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
:
Front Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104385C9&REV_1003\4&10f948d2&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_38423753&REV_1001\5&9ccfa70&0&0001
Headset Microphone (Wireless Controller): USB\VID_054C&PID_09CC&MI_00\6&230fad48&0&0000
Enumerate database
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.contentblocking.category: standard
browser.startup.homepage_override.buildID: 20200217142647
browser.startup.homepage_override.mstone: 73.0.1
browser.urlbar.placeholderName: Google
dom.push.userAgentID: 32f2bef755ad426d8e155aea5bc5bfaa
extensions.lastAppVersion: 73.0.1
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1582231744
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20200217142647
media.gmp-manager.lastCheck: 1582232842
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1582231762
media.gmp-widevinecdm.version: 4.10.1582.2
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 112348
plugin.flash.arch: x86_64-msvc
plugin.flash.blockliststate: 0
plugin.flash.desc: Shockwave Flash 32.0 r0
plugin.flash.lastmod_hi: 368
plugin.flash.lastmod_lo: 1680481411
plugin.flash.path: C:\WINDOWS\system32\Macromed\Flash\NPSWF64_32_0_0_330.dll
plugin.flash.version: 32.0.0.330
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: {85332692-3712-40a1-b3c2-a0dfbcac02a8}
security.sandbox.plugin.tempDirSuffix: {e7e7ab6f-0a60-4da7-8f0c-564a06326d6e}
signon.importedFromSqlite: true
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
fission.autostart: false
security.enterprise_roots.enabled: true
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
----------------
NSPR
Expected minimum version: 4.24
Version in use: 4.24
NSS
Expected minimum version: 3.49.2
Version in use: 3.49.2
NSSSMIME
Expected minimum version: 3.49.2
Version in use: 3.49.2
NSSSSL
Expected minimum version: 3.49.2
Version in use: 3.49.2
NSSUTIL
Expected minimum version: 3.49.2
Version in use: 3.49.2
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

cor-el
  • Top 10 Contributor
  • Moderator
17881 izisombululo 161785 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software. *[/questions/1280327] Firefox 73.0.1 was working fine, suddenly all new tabs "tab crash". You can try to contact Bitdefender for support. EDIT: I noticed that a bug report is filed: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1616993 Bug 1616993] - Reports of tab crashes caused by Bitdefender (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)

Okulungisiwe ngu cor-el

Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

First attempt didn't work. Checked again, Bitdefender Agent was still installed. After uninstalling both Bitdefender products, Firefox works perfectly. Thank you ♥

First attempt didn't work. Checked again, Bitdefender Agent was still installed. After uninstalling both Bitdefender products, Firefox works perfectly. Thank you ♥
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.