Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

how do I find out if a download is legit? I have two that won't let medo anything till I download them (jincloude and rangersover)

danpatch
danpatch
more options

Both take over and won't let me do anything. sometimes the even hide the log out button and I have to turn off the computer but cutting off the power. I am 76 and don't understand these infernal machines Thanks

Both take over and won't let me do anything. sometimes the even hide the log out button and I have to turn off the computer but cutting off the power. I am 76 and don't understand these infernal machines Thanks

All Replies (2)

Matthew Thomas
Matthew Thomas
more options

Hello,

Thank you for posting. This is not really a question about Firefox, but it sounds like you are suffering from malware. You can try removing the problem with built-in Windows security.

You can find it by typing Windows Security in the start menu and running it. You can then start a virus scan from there.

If that fails, I would recommend getting help with reinstalling Windows on your computer.

I am very sorry that you have to deal with this.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

There are also other tips and links to free scan tools in this article for removing malware:

Troubleshoot Firefox issues caused by malware https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no#firefox:win10:fx72