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My Firefox 72.0.2 doesn't save history at all

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No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

All Replies (20)

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You may be in Private Browsing mode or told Firefox not to remember.

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

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Will try that again Fred... tx I'll let you know in the AM....

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In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Browsing History
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

See also:

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Update on this problem:

I tried Fred's way and it saves my history for 2 days only, Today and Yesterday. When verifying the integrity of the databases, it says they are sane, but after that, and a restart of FF, all the history is gone again. Before running integrity, it showed historyvisits as 156.

Results: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 832KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 46535 unique pages + Table moz_origins has 720 records + Table moz_places has 836 records + Table moz_historyvisits has 11 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 913 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 1 records + Table moz_annos has 41 records + Table moz_items_annos has 0 records + Table moz_meta has 5 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

I attached an image of my history settings.

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Profile data can be removed or not recorded in several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
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If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Tried everything here, still no good. Saves 2 days, sometimes only 1 day. Going to switch to a different browser for a few days to see if it's the same problem.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

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Here you go:

Application Basics

Name: Firefox Version: 72.0.2 Build ID: 20200117190643 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 10 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 1.3.0 ID:

Name: Firefox Screenshots Version: 39.0.0 ID:

Name: Form Autofill Version: 1.0 ID:

Name: Web Compat Version: 6.4.0 ID:

Name: WebCompat Reporter Version: 1.1.0 ID:

Remote Processes

Type: Web Content Count: 8 / 8

Type: Extension Count: 1

Type: GPU Count: 1


Name: Version: 1.1 Enabled: true ID:

Name: Bing Version: 1.0 Enabled: true ID:

Name: Cookie Manager Version: 1.5 Enabled: true ID:

Name: DuckDuckGo Version: 1.0 Enabled: true ID:

Name: eBay Version: 1.0 Enabled: true ID:

Name: ETP Search Volume Study Version: 1.2 Enabled: true ID:

Name: Firefox Color Version: 2.1.5 Enabled: true ID:

Name: Flash Player Version: 1.1.9 Enabled: true ID: {87e997f4-ae0e-42e6-a780-ff73977188c5}

Name: Google Version: 1.0 Enabled: true ID:

Name: Honey Version: 11.6.14 Enabled: true ID: jid1-93CWPmRbVPjRQA@jetpack

Name: LastPass: Free Password Manager Version: Enabled: true ID:

Name: Twitter Version: 1.0 Enabled: true ID:

Name: Wikipedia (en) Version: 1.0 Enabled: true ID:

Name: FirePHP Version: 1.2.4 Enabled: false ID:

Name: IObit Surfing Protection & Ads Removal Version: 2.2.2 Enabled: false ID:

Security Software

Type: Windows Defender Antivirus


Type: Windows Firewall


Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled

Okulungisiwe ngu cor-el

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Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&169d2dfb&0&0201 Speakers / Headphones (Realtek Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Input Devices Name: Group Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&169d2dfb&0&0201 Stereo Mix (Realtek Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001 Microphone (Realtek Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280811&REV_1000\4&169d2dfb&0&0001

Enumerate database

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0

Okulungisiwe ngu cor-el

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browser.cache.disk.amount_written: 2065505 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.contentblocking.category: custom false browser.sessionstore.upgradeBackup.latestBuildID: 20200117190643 browser.startup.homepage: browser.startup.homepage_override.buildID: 20200117190643 browser.startup.homepage_override.mstone: 72.0.2 browser.tabs.drawInTitlebar: false browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.urlbar.placeholderName: Google dom.forms.autocomplete.formautofill: true dom.push.userAgentID: 75d0d311b26644d5813b6e30ed702e0b extensions.formautofill.firstTimeUse: false extensions.lastAppVersion: 72.0.2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 72.0.2 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5917 gfx.crash-guard.wmfvpxvideo.driverVersion: idle.lastDailyNotification: 1580662850 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1579964146 media.gmp-gmpopenh264.version: media.gmp-manager.buildID: 20200117190643 media.gmp-manager.lastCheck: 1580562931 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1579964148 media.gmp-widevinecdm.version: 4.10.1440.19 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true places.database.lastMaintenance: 1580576450 places.history.expiration.transient_current_max_pages: 46480 plugin.flash.arch: x86_64-msvc plugin.flash.blockliststate: 0 plugin.flash.desc: Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi: 367 plugin.flash.lastmod_lo: -855529722 plugin.flash.path: C:\WINDOWS\system32\Macromed\Flash\NPSWF64_32_0_0_321.dll plugin.flash.version: privacy.clearOnShutdown.cache: false privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.history.custom: true privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["sessions"],"options":{}},{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.sanitizeOnShutdown: true privacy.trackingprotection.pbmode.enabled: false privacy.userContext.enabled: true privacy.userContext.extension: privacy.userContext.longPressBehavior: 2 privacy.userContext.ui.enabled: true security.sandbox.content.tempDirSuffix: {5fef9512-2eb3-42ee-9a22-fae43536e2e4} security.sandbox.plugin.tempDirSuffix: {9803b274-c3fa-47db-863e-76a166f95857} services.sync.declinedEngines: services.sync.engine.addresses.available: true signon.importedFromSqlite: true signon.rememberSignons: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1579966303 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart: false

Places Database


Incremental GC: true


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.24 Version in use: 4.24

NSS Expected minimum version: 3.48 Version in use: 3.48

NSSSMIME Expected minimum version: 3.48 Version in use: 3.48

NSSSSL Expected minimum version: 3.48 Version in use: 3.48

NSSUTIL Expected minimum version: 3.48 Version in use: 3.48


Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

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I notice an extension that looks suspicious:

Name: Flash Player Version: 1.1.9

Arte you possibly using external cleanup software ?

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No external cleanup software used. I use Advanced System Care for my anti-virus and all privacy sweeps are disabled. Flash player is a firefox add-on/extension.Probably going to try and find a program that will monitor my history and save it. I need it quite often for my work.

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FredMcD said

  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
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It's funny.... This morning I went online and there was 3 days of history still being tracked. But when I started browsing and went back to my history, it was all gone. Just today showed up. Closed FF and restarted and it was still gone. Something else is going on, but not sure what yet....

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Are you positive you have nothing else installed? E.g., CCleaner, which is fine, but comes with a default autorun setting.

And in Advanced Systemcare, you mentioned Privacy Sweep is off, but what about Junk File Clean?

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All automatic cleaning is turned off in ASC. Even when it was on, Firefox was not checked in Junk file clean options. No CCleaner. I went through my whole program files and both program directories trying to find something, but no good.

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privacy.sanitize.sanitizeOnShutdown: true

This pref is set to true. Even if you have nothing selected, it could be an issue.

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There are items that will be cleared when you close Firefox as shown in this pref: privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["sessions"],"options":{}},{"id":"newtab-container","itemsToClear":[],"options":{}}]

See also the sessionCheckpoints.json file in the profile folder that is used to verify whether all sanitizing actions have been finished on the last closure and if not then they will be done on the next start. You can keep a backup copy of places.sqlite and compare the content or time stamp of places.sqlite with your backup before starting Firefox.

If this is only happening irregularly then it is quite likely that there is a external cause.

You can boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Okulungisiwe ngu cor-el

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I'll try safe mode, and maybe uninstalling FF completely and starting over? Here is my pres.js file if anything looks strange.

// Mozilla User Preferences

// DO NOT EDIT THIS FILE. // // If you make changes to this file while the application is running, // the changes will be overwritten when the application exits. // // To change a preference value, you can either: // - modify it via the UI (e.g. via about:config in the browser); or // - set it within a user.js file in your profile.

user_pref("accessibility.typeaheadfind", true); user_pref("accessibility.typeaheadfind.flashBar", 0); user_pref("app.normandy.first_run", false); user_pref("app.normandy.migrationsApplied", 8); user_pref("app.normandy.startupRolloutPrefs.devtools.responsive.metaViewport.enabled", true); user_pref("app.normandy.startupRolloutPrefs.extensions.blocklist.useXML", false); user_pref("app.normandy.user_id", "e6bd5686-77f8-41b7-9bae-8e8ce4b7e283"); user_pref("app.shield.optoutstudies.enabled", false); user_pref("", true); user_pref("app.update.lastUpdateTime.addon-background-update-timer", 1581175108); user_pref("app.update.lastUpdateTime.background-update-timer", 1581209638); user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1581175228); user_pref("app.update.lastUpdateTime.browser-cleanup-thumbnails", 1581253286); user_pref("app.update.lastUpdateTime.recipe-client-addon-run", 1581253521); user_pref("", 1581253401); user_pref("", 1581174868); user_pref("app.update.lastUpdateTime.telemetry_modules_ping", 1581173295); user_pref("app.update.lastUpdateTime.xpi-signature-verification", 1581175348); user_pref("app.update.migrated.updateDir2.308046B0AF4A39CB", true); user_pref("browser.aboutConfig.showWarning", false); user_pref("browser.bookmarks.editDialog.confirmationHintShowCount", 3); user_pref("browser.bookmarks.restore_default_bookmarks", false); user_pref("browser.cache.disk.amount_written", 1764333); user_pref("browser.cache.disk.capacity", 1048576); user_pref("browser.cache.disk.filesystem_reported", 1); user_pref("browser.cache.disk.telemetry_report_ID", 1); user_pref("browser.contentblocking.category", "standard"); user_pref("", "C:\\Users\\music\\Desktop"); user_pref("", true); user_pref("", false); user_pref("browser.eme.ui.firstContentShown", true); user_pref("browser.laterrun.bookkeeping.profileCreationTime", 1579963635); user_pref("browser.laterrun.bookkeeping.sessionCount", 41); user_pref("browser.laterrun.enabled", true); user_pref("browser.launcherProcess.enabled", true); user_pref("browser.migration.version", 89); user_pref("browser.newtabpage.activity-stream.asrouter.userprefs.cfr.addons", false); user_pref("browser.newtabpage.activity-stream.asrouter.userprefs.cfr.features", false); user_pref("browser.newtabpage.activity-stream.feeds.section.topstories", false); user_pref("browser.newtabpage.activity-stream.impressionId", "{e49106e6-34a5-49db-886e-17f14b6a6b86}"); user_pref("browser.newtabpage.activity-stream.improvesearch.topSiteSearchShortcuts.havePinned", "amazon"); user_pref("browser.newtabpage.pinned", "[{\"url\":\"\",\"label\":\"@amazon\",\"searchTopSite\":true}]"); user_pref("browser.newtabpage.storageVersion", 1); user_pref("browser.pageActions.persistedActions", "{\"version\":1,\"ids\":[\"bookmark\",\"pinTab\",\"bookmarkSeparator\",\"copyURL\",\"emailLink\",\"addSearchEngine\",\"sendToDevice\",\"shareURL\",\"pocket\",\"screenshots_mozilla_org\",\"cookie-manager_robwu_nl\"],\"idsInUrlbar\":[\"pocket\",\"cookie-manager_robwu_nl\",\"bookmark\"]}"); user_pref("browser.pagethumbnails.storage_version", 3); user_pref("browser.safebrowsing.provider.google4.lastupdatetime", "1581253261033"); user_pref("browser.safebrowsing.provider.google4.nextupdatetime", "1581255077033"); user_pref("browser.safebrowsing.provider.mozilla.lastupdatetime", "1581253261429"); user_pref("browser.safebrowsing.provider.mozilla.nextupdatetime", "1581256861429"); user_pref("", "nov17-2"); user_pref("", "US"); user_pref("browser.sessionstore.upgradeBackup.latestBuildID", "20200117190643"); user_pref("", "1581253372"); user_pref("browser.slowStartup.averageTime", 6248); user_pref("browser.slowStartup.samples", 1); user_pref("browser.startup.homepage", ""); user_pref("browser.startup.homepage_override.buildID", "20200117190643"); user_pref("browser.startup.homepage_override.mstone", "72.0.2"); user_pref("browser.startup.lastColdStartupCheck", 1581253372); user_pref("browser.tabs.drawInTitlebar", false); user_pref("browser.tabs.loadInBackground", false); user_pref("browser.tabs.warnOnClose", false); user_pref("browser.uiCustomization.state", "{\"placements\":{\"widget-overflow-fixed-list\":[],\"nav-bar\":[\"back-button\",\"forward-button\",\"home-button\",\"urlbar-container\",\"stop-reload-button\",\"zoom-controls\",\"print-button\",\"downloads-button\",\"library-button\",\"fxa-toolbar-menu-button\",\"cookie-manager_robwu_nl-browser-action\",\"jid1-93cwpmrbvpjrqa_jetpack-browser-action\",\"support_lastpass_com-browser-action\",\"_87e997f4-ae0e-42e6-a780-ff73977188c5_-browser-action\",\"firefoxcolor_mozilla_com-browser-action\"],\"toolbar-menubar\":[\"menubar-items\"],\"TabsToolbar\":[\"tabbrowser-tabs\",\"new-tab-button\",\"alltabs-button\"],\"PersonalToolbar\":[\"personal-bookmarks\"]},\"seen\":[\"developer-button\",\"cookie-manager_robwu_nl-browser-action\",\"jid1-93cwpmrbvpjrqa_jetpack-browser-action\",\"support_lastpass_com-browser-action\",\"_87e997f4-ae0e-42e6-a780-ff73977188c5_-browser-action\",\"firefoxcolor_mozilla_com-browser-action\"],\"dirtyAreaCache\":[\"nav-bar\",\"toolbar-menubar\",\"TabsToolbar\",\"PersonalToolbar\"],\"currentVersion\":16,\"newElementCount\":4}"); user_pref("browser.uidensity", 2); user_pref("browser.urlbar.placeholderName", "Google"); user_pref("browser.visited_color", "#ff0000"); user_pref("datareporting.healthreport.uploadEnabled", false); user_pref("datareporting.policy.dataSubmissionPolicyAcceptedVersion", 2); user_pref("datareporting.policy.dataSubmissionPolicyNotifiedTime", "1579963649922"); user_pref("devtools.toolbox.selectedTool", "webconsole"); user_pref("devtools.toolsidebar-height.inspector", 350); user_pref("devtools.toolsidebar-width.inspector", 700); user_pref("devtools.toolsidebar-width.inspector.splitsidebar", 350); user_pref("", true); user_pref("distribution.iniFile.exists.appversion", "72.0.2"); user_pref("distribution.iniFile.exists.value", false); user_pref("doh-rollout.balrog-migration-done", true); user_pref("dom.forms.autocomplete.formautofill", true); user_pref("dom.push.userAgentID", "75d0d311b26644d5813b6e30ed702e0b"); user_pref("extensions.activeThemeID", ""); user_pref("extensions.blocklist.lastModified", "Thu, 23 Jan 2020 22:11:57 GMT"); user_pref("extensions.blocklist.pingCountTotal", 2); user_pref("extensions.blocklist.pingCountVersion", 2); user_pref("extensions.databaseSchema", 31); user_pref("extensions.formautofill.firstTimeUse", false); user_pref("extensions.getAddons.cache.lastUpdate", 1581175108); user_pref("extensions.getAddons.databaseSchema", 5); user_pref("extensions.incognito.migrated", true); user_pref("extensions.lastAppBuildId", "20200117190643"); user_pref("extensions.lastAppVersion", "72.0.2"); user_pref("extensions.lastPlatformVersion", "72.0.2"); user_pref("extensions.pendingOperations", false); user_pref("extensions.systemAddonSet", "{\"schema\":1,\"addons\":{}}"); user_pref("extensions.ui.dictionary.hidden", true); user_pref("extensions.ui.lastCategory", "addons://list/extension"); user_pref("extensions.ui.locale.hidden", true); user_pref("extensions.webcompat.perform_injections", true); user_pref("extensions.webcompat.perform_ua_overrides", true); user_pref("", true); user_pref("", true); user_pref("", true); user_pref("extensions.webextensions.ExtensionStorageIDB.migrated.jid1-93CWPmRbVPjRQA@jetpack", true); user_pref("", true);

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