Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I'm asked for my Master Pasword on my Windows computer/Firefox browser, I enter the correct password, but it's not being accepted.

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu Eve

more options

When I need to use a website for which Firefox has a login stored, the usual box comes up asking for my Master Password. But it won't accepted my Master Password when I enter it. And it won't let me cancel the box/request for Master Password. I know my password well as I use it on a daily basis. Nonetheless, I tried entering it into the popup box 6 times, and it's still not being accepted. Why has Firefox suddenly stopped accepting my Master Password. I am in desperate need of accessing several websites today that require logins that have been stored on Firefox.

All Replies (1)

more options

does this happen on all sites or specific ones?