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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Passwords and Bookmarks missing after repair

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu cor-el

kvenezia
kvenezia
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After a recent Windows 10 auto update, I had to take my computer to Geek Squad for repair and I kept receiving an error message that the desktop was either moved or deleted. They created a new user to make the repairs and, while everything seemed intact, I just discovered my passwords and bookmarks are missing. I made sure I signed into Firefox and then restarted my computer but it didn't resolve the problem. I also refreshed as suggested in troubleshooting.

Is there anything I can do to restore these?

After a recent Windows 10 auto update, I had to take my computer to Geek Squad for repair and I kept receiving an error message that the desktop was either moved or deleted. They created a new user to make the repairs and, while everything seemed intact, I just discovered my passwords and bookmarks are missing. I made sure I signed into Firefox and then restarted my computer but it didn't resolve the problem. I also refreshed as suggested in troubleshooting. Is there anything I can do to restore these?

All Replies (2)

kvenezia
kvenezia Umnikazi wombuzo
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Sorry, that should read "as" I kept receiving an error message

cor-el
cor-el
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  • Top 10 Contributor
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I don't hope that Geek Squad has deleted your Firefox profile folder with your personal data (passwords). If they did and the files aren't in the recovery bin or in an "Old Firefox Data" folder on the desktop then I'm afraid that this data is lost.

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).