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Why is Mozilla shutting down

Kuphostiwe

It started two-three weeks ago and it shuts down more often now. I don't remember installing something or doing something different than before. I already cleaned Firefox and it didn't help. Usually I don't have too many bars open and now it closes even if it is only one bar open. It immediatly opens again, but without any reports about the shutting down. Is there a possibility to repair it?

Thank you in advance!

Best regards, Ana Domuta

It started two-three weeks ago and it shuts down more often now. I don't remember installing something or doing something different than before. I already cleaned Firefox and it didn't help. Usually I don't have too many bars open and now it closes even if it is only one bar open. It immediatly opens again, but without any reports about the shutting down. Is there a possibility to repair it? Thank you in advance! Best regards, Ana Domuta

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; rv:64.0) Gecko/20100101 Firefox/64.0

Eminye Imininingwane

Chris Ilias
  • Moderator
357 izisombululo 1952 izimpendulo
Kuphostiwe

Hi Ana, Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to [=] >Help > Troubleshooting Information. That should open a new tab with info about your Firefox setup.
  3. Under "Crash Reports for the Last 3 Days" click on your latest crash report. That should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Hi Ana, Does the Mozilla Crash Reporter come up? If so, # Open Firefox. # Go to '''[=] >Help > Troubleshooting Information'''. That should open a new tab with info about your Firefox setup. # Under "''Crash Reports for the Last 3 Days''" click on your latest crash report. That should take you to a web page starting with "''https://crash-stats.mozilla.com/report/index/''" and post the address of your latest crash report. We can then look at the data specific to your crash and have a better idea of what is causing the problem.
FredMcD
  • Top 10 Contributor
4274 izisombululo 59943 izimpendulo
Kuphostiwe

When does this happen? While browsing? Stopping on a page? Any web page/site?

When does this happen? While browsing? Stopping on a page? Any web page/site?

Umnikazi wombuzo

Dear Chris, Here the link to my last crash report: https://crash-stats.mozilla.com/report/index/7f770606-b980-45f8-986a-d6a940190120.

Dear FredMcD, It happens while I'm browsing or open Mozilla. I don't think there are specific websites on which it crashes down. Today I just started Mozilla and it went directly down. It opened immediatelly afterwards without any report about the failure.

Dear Chris, Here the link to my last crash report: https://crash-stats.mozilla.com/report/index/7f770606-b980-45f8-986a-d6a940190120. Dear FredMcD, It happens while I'm browsing or open Mozilla. I don't think there are specific websites on which it crashes down. Today I just started Mozilla and it went directly down. It opened immediatelly afterwards without any report about the failure.
FredMcD
  • Top 10 Contributor
4274 izisombululo 59943 izimpendulo
Kuphostiwe

Is this the only report for the last few days?


bp-7f770606-b980-45f8-986a-d6a940190120 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 60 related bug reports

Is this the only report for the last few days? bp-7f770606-b980-45f8-986a-d6a940190120 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 60 related bug reports
FredMcD
  • Top 10 Contributor
4274 izisombululo 59943 izimpendulo
Kuphostiwe

A ShutDownKill means something about the browser is not closing properly.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

A ShutDownKill means something about the browser is not closing properly. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

Well not. There are some. Here other crashes: https://crash-stats.mozilla.com/report/index/c314d595-856a-4e5d-9043-f345a0190120 https://crash-stats.mozilla.com/report/index/5a7fec0b-15c0-4a6a-b9b3-7f5b50190120 https://crash-stats.mozilla.com/report/index/23082214-0fee-40a1-a2df-9d8480190120
Chris Ilias
  • Moderator
357 izisombululo 1952 izimpendulo
Kuphostiwe

Hi Ana, Unfortunately, the reports lead to a generic issue in which one process is not closing on time, when Firefox is trying to shut down. Given that you did not intend to shut down Firefox at all, the issue not really applicable here.

Could you try the solutions in the following article, and see if any of them help: Firefox crashes - Troubleshoot, prevent and get help fixing crashes

We'll need some more info about your Firefox setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.com/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
Hi Ana, Unfortunately, the reports lead to a generic issue in which one process is not closing on time, when Firefox is trying to shut down. Given that you did not intend to shut down Firefox at all, the issue not really applicable here. Could you try the solutions in the following article, and see if any of them help: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] We'll need some more info about your Firefox setup. # Go to '''[=] > Help > Troubleshooting Information''' then click '''Copy text to Clipboard'''. # Go to https://pastebin.com/ and go to '''Edit > Paste''' to paste the info from your Troubleshooting Information page. # In Firefox, click on the three dots to the right of the address, and select '''Copy Link'''. # Open a reply to this post, and go to '''Edit > Paste''' to paste the link to your troubleshooting information.

Umnikazi wombuzo

Hello,

Hier the link: https://pastebin.com/Wbe4zzf9.

Thank you for your help!

Hello, Hier the link: https://pastebin.com/Wbe4zzf9. Thank you for your help!
Chris Ilias
  • Moderator
357 izisombululo 1952 izimpendulo
Kuphostiwe

Did the instructions in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article not work?

Did the instructions in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article not work?

Umnikazi wombuzo

Hi Chris,

unfortunatelx the Firefox Article recommended me to get community support. I tried deactivating the safe modus, but crashes still happened.

Best regards, Ana

Hi Chris, unfortunatelx the Firefox Article recommended me to get community support. I tried deactivating the safe modus, but crashes still happened. Best regards, Ana
FredMcD
  • Top 10 Contributor
4274 izisombululo 59943 izimpendulo
Kuphostiwe

Please post the newest Submitted reports.

Please post the newest Submitted reports.