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Firefox crashes

Kuphostiwe

I updated firefox to version 63.0 but it crashes continuously. I tried all the solutions you suggested. I reseted and restarted it in safe mode but the result is the same. This is the code of the last crash:

bp-65ca3cad-37fb-42c1-9431-a028c0181026

I can not send this request from firefox because it does not work so I have no chance to click “automatically add”

What can I do?

I updated firefox to version 63.0 but it crashes continuously. I tried all the solutions you suggested. I reseted and restarted it in safe mode but the result is the same. This is the code of the last crash: bp-65ca3cad-37fb-42c1-9431-a028c0181026 I can not send this request from firefox because it does not work so I have no chance to click “automatically add” What can I do?

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4225 izisombululo 58984 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.13

bp-65ca3cad-37fb-42c1-9431-a028c0181026 Signature: libcompression.dylib@0x6293


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.13 bp-65ca3cad-37fb-42c1-9431-a028c0181026 Signature: libcompression.dylib@0x6293 ---------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

I already tried this solution and it doesn't work. Firefox crashes in Safe Mode too.

I already tried this solution and it doesn't work. Firefox crashes in Safe Mode too.
FredMcD
  • Top 10 Contributor
4225 izisombululo 58984 izimpendulo
Kuphostiwe

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

Nothing, Firefox still doesn't work.

Nothing, Firefox still doesn't work.
FredMcD
  • Top 10 Contributor
4225 izisombululo 58984 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.