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FF does not load any page (including about:config or about:support)

Kuphostiwe

OS: Windows Server 2008 R2 Enterprise with SP1

After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar)

I already tried reinstalling FF and also creating a new profile. Nothing helped.

When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears.

Please help - I need FF for certain applications, which work with neither IE nor Chrome.

Best regards & Thanks in advance!

Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

OS: Windows Server 2008 R2 Enterprise with SP1 After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar) I already tried reinstalling FF and also creating a new profile. Nothing helped. When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears. Please help - I need FF for certain applications, which work with neither IE nor Chrome. Best regards & Thanks in advance! Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4269 izisombululo 59881 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

Thanks for your reply.

about:crashes did not open when typed into the address bar.

But if I use the main menue to open "Help" > "Information ..." (sorry if not all menue items are named correctly - I use a german version here) then about:support opens and their I can call about:crashes and this link is working there.

But there I see that the last crashes were not sent, although I aggreed in sending each of them.

Unsubmitted Crash Report: 25909614-443e-49e3-bcda-6c46cce1e784 26.09.2018 13:16 b650035c-933d-45e6-a68c-91d313db8032 26.09.2018 11:47 c9489b47-2a05-4953-a544-6ba97ac8d7de 26.09.2018 11:06 13b86555-df02-4143-976d-e32a155ed6d9 28.03.2018 10:51 15799356-7ef1-4643-886d-0c6ac9f9b770 08.02.2018 17:07 b475e792-1fef-41c1-9fac-fd07588cf117 30.09.2016 10:24

Submitted Crash Reports: [ ... all from 2014-2017 ... ]

The unsubmitted crash reports could not be submitted by clicking on them (nothings happens).

Thanks for your reply. about:crashes did not open when typed into the address bar. But if I use the main menue to open "Help" > "Information ..." (sorry if not all menue items are named correctly - I use a german version here) then about:support opens and their I can call about:crashes and this link is working there. But there I see that the last crashes were not sent, although I aggreed in sending each of them. Unsubmitted Crash Report: 25909614-443e-49e3-bcda-6c46cce1e784 26.09.2018 13:16 b650035c-933d-45e6-a68c-91d313db8032 26.09.2018 11:47 c9489b47-2a05-4953-a544-6ba97ac8d7de 26.09.2018 11:06 13b86555-df02-4143-976d-e32a155ed6d9 28.03.2018 10:51 15799356-7ef1-4643-886d-0c6ac9f9b770 08.02.2018 17:07 b475e792-1fef-41c1-9fac-fd07588cf117 30.09.2016 10:24 Submitted Crash Reports: [ ... all from 2014-2017 ... ] The unsubmitted crash reports could not be submitted by clicking on them (nothings happens).
FredMcD
  • Top 10 Contributor
4269 izisombululo 59881 izimpendulo
Kuphostiwe

Did you start Firefox in Safe Mode first?

Did you start Firefox in Safe Mode first?

Umnikazi wombuzo

FredMcD said

Did you start Firefox in Safe Mode first?

Yes, I did.

''FredMcD [[#answer-1158827|said]]'' <blockquote> Did you start Firefox in Safe Mode first? </blockquote> Yes, I did.
FredMcD
  • Top 10 Contributor
4269 izisombululo 59881 izimpendulo
Kuphostiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

The computer is a citrix VM - so it's not easily possible to start it in safe mode.

In the meantime I did some research and found Bug 1433065 (https://bugzilla.mozilla.org/show_bug.cgi?id=1433065) which seems to fit my symptoms.

In detail, after implementing the suggested workaround (setting MOZ_DISABLE_CONTENT_SANDBOX=1) FF is working again and the issue does not occurr any longer.

But now plugin_container.exe crashes as the flash plugin is loaded ;)

The computer is a citrix VM - so it's not easily possible to start it in safe mode. In the meantime I did some research and found Bug 1433065 (https://bugzilla.mozilla.org/show_bug.cgi?id=1433065) which seems to fit my symptoms. In detail, after implementing the suggested workaround (setting MOZ_DISABLE_CONTENT_SANDBOX=1) FF is working again and the issue does not occurr any longer. But now plugin_container.exe crashes as the flash plugin is loaded ;)
FredMcD
  • Top 10 Contributor
4269 izisombululo 59881 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.