Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Printer doesn't show up in dropdown in Firefox, but does in other apps such as Acrobat.

  • 5 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu thompsw

more options

Firefox 60.0.1 64 bit on W10. Printer is on a network supported by another windows machine. It shows up in Control Panel and I can print a test page. I can print to pdf and then with Adobe, print to the printer, but not directly from Firefox.

Firefox 60.0.1 64 bit on W10. Printer is on a network supported by another windows machine. It shows up in Control Panel and I can print a test page. I can print to pdf and then with Adobe, print to the printer, but not directly from Firefox.

All Replies (5)

more options

That to me would seem to indicate printer/driver issues. If you didn't do a Printer Network setup it will not see the printer. I got a HP8400 and HP227dw connected to a Netgear router as network printers and I can print to either printer from my desktop or laptops without.

more options

I probably didn't provide enough information. The printer has been installed for a long time directly attached to a different pc and shared on the network. On the laptop, i.e. not the host, it shows up as a network printer in the drop down and works on Adobe, Chrome etc etc. i.e. everything else. The only place where it doesn't show up in the printer drop-down is firefox. It used to, but does not now. It has worked as a network printer in this fashion for several years. In fact, the fax driver for the printer shows up in firefox (and everything else), but not the printer driver (but does in everything else).

The printer shows up in Control Panel and I can print a test page and I can print to a pdf and then with Adobe, print on that printer ... but not directly from firefox.

more options

Hi, please see these :

Please let us know if this solved your issue or if need further assistance.

more options

Thanks - I tried anything that seemed relevant but these mostly focus on problems printing, not covering a printer not showing up in the drop-down. I'll have to try deleting the printer and reinstalling but first I'll make sure that I have the device driver since the printer is at least 5 years old.

Okulungisiwe ngu thompsw

more options

Throwing in the towel. I don't have time for this. The last update to the driver was for xp and it won't install even in compatibility mode. I give up. The printer is going to be retired.