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Videos don't play since FireFox 57 update

Kuphostiwe

I've been to many sites with videos - and non are playing. Usually the video is just stuck on first frame. I restarted FF - with all add-ons disabled; and it didn't change anything.

I've been to many sites with videos - and non are playing. Usually the video is just stuck on first frame. I restarted FF - with all add-ons disabled; and it didn't change anything.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Gecko Media Player 1.0.8bVideo Player Plug-in for QuickTime, RealPlayer and Windows Media Player streams using MPlayer
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • Shockwave Flash 11.2 r202

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (X11; Linux i686; rv:52.9) Gecko/20100101 Goanna/3.4 Firefox/52.9 PaleMoon/27.6.1

Eminye Imininingwane

Mkll 314 izisombululo 1978 izimpendulo
Kuphostiwe

Hello, Firefox 57.0.1 has just been released -- does this problem persist after updating to that version?

Hello, Firefox 57.0.1 has just been released -- does this problem persist after updating to that version?

Umnikazi wombuzo

Mkll - yes; I updated now, and it's the same.

Mkll - yes; I updated now, and it's the same.
Mkll 314 izisombululo 1978 izimpendulo
Kuphostiwe

If the issue still persists, try setting media.windows-media-foundation.use-nv12-format to false in about:config.

If that doesn't work try disabling Hardware Acceleration in the Performance section of the options (hidden behind Use Recommended Settings).

If the issue still persists, try setting '''media.windows-media-foundation.use-nv12-format '''to false in about:config. If that doesn't work try disabling Hardware Acceleration in the Performance section of the options (hidden behind Use Recommended Settings).

Okulungisiwe ngu Mkll

Umnikazi wombuzo

From "media.wi" - nothing is displayed.

And disabling "Use hardware acceleration when available" - didn't help.

In YouTube - there was and still is - the message - "If playback doesn't begin shortly, try restarting your device."

From "media.wi" - nothing is displayed. And disabling "Use hardware acceleration when available" - didn't help. In YouTube - there was and still is - the message - "If playback doesn't begin shortly, try restarting your device."
Mkll 314 izisombululo 1978 izimpendulo
Kuphostiwe

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.

Umnikazi wombuzo

I'm afraid I can't do that. I have a strange problem for years. Probably related to my inbuilt graphics-card. The problem is that when I start FireFox, and now Pale Moon as well - sometimes the computer hangs; and I have to shut it down. Normally it's by probability; sometimes it hangs and sometimes the browsers start. But now when I tried to "start fresh" - it happened every time. I tried maybe 11 times.

I'm afraid I can't do that. I have a strange problem for years. Probably related to my inbuilt graphics-card. The problem is that when I start FireFox, and now Pale Moon as well - sometimes the computer hangs; and I have to shut it down. Normally it's by probability; sometimes it hangs and sometimes the browsers start. But now when I tried to "start fresh" - it happened every time. I tried maybe 11 times.
smorele 44 izisombululo 310 izimpendulo
Kuphostiwe

Hello, can you play these same videos with another browser? If not, check your graphical drivers (what is your Linux distribution?)

Hello, can you play these same videos with another browser? If not, check your graphical drivers (what is your Linux distribution?)

Umnikazi wombuzo

Yes, I can play them; and could the day before FF-57. And it's any video on any site. My OS is Puppy Linux.

Yes, I can play them; and could the day before FF-57. And it's any video on any site. My OS is Puppy Linux.
WestEnd
  • Top 25 Contributor
60 izisombululo 5379 izimpendulo
Kuphostiwe

How about giving a link and other can run on their FF57 to see if they have the same issue or not?

How about giving a link and other can run on their FF57 to see if they have the same issue or not?

Umnikazi wombuzo

WestEnd - you mean like this one? - https://www.youtube.com/watch?v=TRZVxFQre6U

WestEnd - you mean like this one? - https://www.youtube.com/watch?v=TRZVxFQre6U
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Mkll said

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information. To Refresh Firefox:
  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us! Thank you.

The answer is stated above and you have not confirmed you have done that or not.

''Mkll [[#answer-1042544|said]]'' <blockquote> Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you. </blockquote> <b>The answer is stated above and you have not confirmed you have done that or not</b>.

Okulungisiwe ngu Shadow110

Umnikazi wombuzo

Pkshadow - I have; in the comment right after his.

Pkshadow - I have; in the comment right after his.
smorele 44 izisombululo 310 izimpendulo
Kuphostiwe

Hi, your video example works fine for me. Can you type about:config in your url bar, accept the warning by clicking on the button and search for media.autoplay.enabled. Try to set the value to True if set as False.

Hi, your video example works fine for me. Can you type '''about:config''' in your url bar, accept the warning by clicking on the button and search for media.autoplay.enabled. Try to set the value to '''True''' if set as '''False'''.

Umnikazi wombuzo

smorele - it's "true". :-( I tried to set it to false, then to true again; without success. BTW - the first frame seems to always be there - but clicking on any place in the timeline - doesn't change that frame. So it's not just about playing; something is fundamentally wrong. I guess - reinstalling is the only option left, ah? BTW - it's a portable version; may have something to do with it; though worked before.

smorele - it's "true". :-( I tried to set it to false, then to true again; without success. BTW - the first frame seems to always be there - but clicking on any place in the timeline - doesn't change that frame. So it's not just about playing; something is fundamentally wrong. I guess - reinstalling is the only option left, ah? BTW - it's a portable version; may have something to do with it; though worked before.
WestEnd
  • Top 25 Contributor
60 izisombululo 5379 izimpendulo
Kuphostiwe

MrAccident said

Yes, I can play them; and could the day before FF-57. And it's any video on any site. My OS is Puppy Linux.

Did you contact the creators of Puppy Linux to see if there was any known issues with FF57 as well?

''MrAccident [[#answer-1042620|said]]'' <blockquote> Yes, I can play them; and could the day before FF-57. And it's any video on any site. My OS is Puppy Linux. </blockquote> Did you contact the creators of Puppy Linux to see if there was any known issues with FF57 as well?
cor-el
  • Top 10 Contributor
  • Moderator
17467 izisombululo 157838 izimpendulo
Kuphostiwe

Make sure you have the latest FFmpeg packages installed in your Linux distribution.

You can also check the Browser Console for error message and possibly start Firefox via a terminal window to check for messages listed in that console.

Make sure you have the latest FFmpeg packages installed in your Linux distribution. You can also check the Browser Console for error message and possibly start Firefox via a terminal window to check for messages listed in that console. *https://developer.mozilla.org/en/Tools/Browser_Console

Umnikazi wombuzo

WestEnd - I asked yesterday; so far - no one heard of it.

WestEnd - I asked yesterday; so far - no one heard of it.

Umnikazi wombuzo

cor-el:

     I have FFmpege; the latest in the package-manager.
     I don't understand anything about the console. Is there something specific I can do?
cor-el: I have FFmpege; the latest in the package-manager. I don't understand anything about the console. Is there something specific I can do?
WestEnd
  • Top 25 Contributor
60 izisombululo 5379 izimpendulo
Kuphostiwe

MrAccident said

WestEnd - I asked yesterday; so far - no one heard of it.

Maybe since it released they didn't test for it in FF57 since FF57 isn't like past FF version. You might want to encourage them to update so work in FF57.

''MrAccident [[#answer-1044277|said]]'' <blockquote> WestEnd - I asked yesterday; so far - no one heard of it. </blockquote> Maybe since it released they didn't test for it in FF57 since FF57 isn't like past FF version. You might want to encourage them to update so work in FF57.

Umnikazi wombuzo

WestEnd - update what? FireFox just updates automatically; I never need to do anything in the OS for that. And it's a forum; so people would mention if they would have a problem with the new version.

WestEnd - update what? FireFox just updates automatically; I never need to do anything in the OS for that. And it's a forum; so people would mention if they would have a problem with the new version.