Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

i did an upgrade yesterday, i have been getting an error on bbc website saying i need to download flash player, i have done that but it is still not working

more options

the upgrade was on my mac book air, since then on some bbc sites, like weather or iplayer radio, i am getting the flash error shown below, strangely bbc iplayer still works ok

the upgrade was on my mac book air, since then on some bbc sites, like weather or iplayer radio, i am getting the flash error shown below, strangely bbc iplayer still works ok
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Firefox 55 may have switched your Flash setting from "allow all sites without specific permission" to "require individual site permission." To check whether BBC can use Flash, while you're on that page with the error, you can either:

(1) click the plugin notification icon toward the left end of the address bar (typically a gray icon that looks like a small Lego block) -- this should drop a panel that tells you whether Flash is currently allowed and lets you update the permission

(2) call up the Permissions panel of the Page Info dialog using any of these:

  • right-click (Mac one-button mouse: Ctrl+click) a blank area of the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or "i" icon to the left of the site address, then the ">" icon, then More Information > Permissions

The top section is plugin permissions. To always allow the site, change from "Use default" to "Allow". The change is saved when you make it, so you can just close this panel after that.

Success?

See also: Why do I have to click to activate plugins?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

more options

Isisombululo Esikhethiwe

Firefox 55 may have switched your Flash setting from "allow all sites without specific permission" to "require individual site permission." To check whether BBC can use Flash, while you're on that page with the error, you can either:

(1) click the plugin notification icon toward the left end of the address bar (typically a gray icon that looks like a small Lego block) -- this should drop a panel that tells you whether Flash is currently allowed and lets you update the permission

(2) call up the Permissions panel of the Page Info dialog using any of these:

  • right-click (Mac one-button mouse: Ctrl+click) a blank area of the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or "i" icon to the left of the site address, then the ">" icon, then More Information > Permissions

The top section is plugin permissions. To always allow the site, change from "Use default" to "Allow". The change is saved when you make it, so you can just close this panel after that.

Success?

See also: Why do I have to click to activate plugins?

Okulungisiwe ngu jscher2000 - Support Volunteer

more options

thanks jscher200, that has fixed it!