bp-e04d3c88-38fe-454c-8a26-8e3fa0170817 Signature: F1398665248

Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll

Attention Sumo's there are 20 related bug reports.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Find Shockwave Flash, and make sure it is set to Always or Ask.

It was already set to "Always"

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drivers

https://support.mozilla.org/t5/Problems-with-add-ons-plugins-or/Upgrade-your-graphics-drivers-to-use-hardware-acceleration-and/ta-p/15263

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

You can check for issues caused by plugins.

• set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
• plugins are not affected by Firefox Safe Mode