Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't download

Zano7
Zano7
more options

Hello. Earlier today I had no problems downloading and then later in the day I was no longer able to download any files through Firefox. I tried all the recommendations in the support section and nothing worked. I can right click on files and save them to my computer but clicking on files nothing happens. If i restart Firefox in safe mode with addons disabled, I am able to click on links to save to my pc. So I restarted Firefox with addons enabled and manually disabled my addons and I still can't click on web file links to download to my pc. I understand doing a clean reset probably would fix it but i would lose all my stuff. Seems like clicking on files to save to my pc is broken but right mouse clicking to save link (file) to my pc works. Any recommendations would be helpful. Thank you.

I hope I made sense. I am very tired.

Hello. Earlier today I had no problems downloading and then later in the day I was no longer able to download any files through Firefox. I tried all the recommendations in the support section and nothing worked. I can right click on files and save them to my computer but clicking on files nothing happens. If i restart Firefox in safe mode with addons disabled, I am able to click on links to save to my pc. So I restarted Firefox with addons enabled and manually disabled my addons and I still can't click on web file links to download to my pc. I understand doing a clean reset probably would fix it but i would lose all my stuff. Seems like clicking on files to save to my pc is broken but right mouse clicking to save link (file) to my pc works. Any recommendations would be helpful. Thank you. I hope I made sense. I am very tired.

Isisombululo esikhethiwe

Try this: https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Please let us know if this solved your issue or if need further assistance.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

Shadow110
Shadow110
more options

Isisombululo Esikhethiwe

Try this: https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Please let us know if this solved your issue or if need further assistance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Zano7 said

If i restart Firefox in safe mode with addons disabled, I am able to click on links to save to my pc. So I restarted Firefox with addons enabled and manually disabled my addons and I still can't click on web file links to download to my pc.

Just as a note, some extensions are not effectively disabled after you click Disable until you exit Firefox and start it up again. Usually there's a little message about restarting in those cases.

You also could check for extension updates using the little button with the gear or cog icon on it above the list of extensions (it's the Check for Updates item, as you would expect).