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When I open Firefox, a screen window flashes, disapears and then firefox opens

Kuphostiwe

Every time I open Firefox, a window quickly flashes, then Firefox open normally. This has happens despite updates and fresh install. My Norton does not find anything - but this seems abnormal.

Win 8.1 Firefox 50.1

Every time I open Firefox, a window quickly flashes, then Firefox open normally. This has happens despite updates and fresh install. My Norton does not find anything - but this seems abnormal. Win 8.1 Firefox 50.1

Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 50.1.0
Build ID: 20161208153507
Update Channel: release-cck-mozilla94
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Windows_NT 6.3
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.8.2
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: All Aboard
Version: 1.5.6
Enabled: true
ID: @all-aboard-v1-5
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org
Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com
Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org
Name: Norton Security Toolbar
Version: 2016.8.1.9
Enabled: false
ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D9Ex vs_3_0 ps_3_0)
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (6.3.9600.18123)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Driver Version: 21.20.16.4542
Driver Date: 10-24-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 00000000
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.download.useDownloadDir: false
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20161208153507
browser.startup.homepage: nbcnews.com
browser.startup.homepage_override.buildID: 20161208153507
browser.startup.homepage_override.mstone: 50.1.0
browser.tabs.crashReporting.includeURL: true
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20160819
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
extensions.lastAppVersion: 50.1.0
font.size.variable.x-western: 18
gfx.crash-guard.d3d11layers.appVersion: 50.1.0
gfx.crash-guard.d3d11layers.deviceID: 0x1912
gfx.crash-guard.d3d11layers.driverVersion: 21.20.16.4542
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.: 2
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
media.autoplay.enabled: false
media.benchmark.vp9.fps: 234
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1471370459
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1471457703
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161208153507
media.gmp-manager.lastCheck: 1483815592
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1474991444
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.log_file: C:\Users\User1\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1483239307
places.history.expiration.transient_current_max_pages: 96792
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_bgcolor: false
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_bgimages: false
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_duplex: -437918235
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_edge_bottom: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_edge_left: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_edge_right: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_edge_top: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_evenpages: true
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_footercenter:
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_footerleft: &PT
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_footerright: &D
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_headercenter:
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_headerleft: &T
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_headerright: &U
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_in_color: true
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_margin_bottom: 0.5
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_margin_left: 0.5
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_margin_right: 0.5
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_margin_top: 0.5
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_oddpages: true
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_orientation: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_page_delay: 50
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_paper_data: 1
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_paper_height: -1.00
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_paper_name:
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_paper_size_unit: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_paper_width: -1.00
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_resolution: 360
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_reversed: false
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_scaling: 1.00
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_shrink_to_fit: true
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_to_file: false
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_unwriteable_margin_bottom: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_unwriteable_margin_left: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_unwriteable_margin_right: 0
print.printer_EPSON6B9766_(Epson_Stylus_NX620).print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {c53dc04a-8042-4418-8c7e-9e09175edd6a}
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1482246767
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.12
Version in use: 4.12
NSS
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSMIME
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSSL
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSUTIL
Expected minimum version: 3.26.2
Version in use: 3.26.2
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 1

FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Umnikazi wombuzo

Thanks for you help! When I state Firefox in safe mode, I still get the flash screen - but it lingers for maybe a half second longer than when starting normally.

Thanks for you help! When I state Firefox in safe mode, I still get the flash screen - but it lingers for maybe a half second longer than when starting normally.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Could you read it?

Could you read it?

Umnikazi wombuzo

Good point. I did a screen capture and was able to isolate this - achieved in safe mode.

Good point. I did a screen capture and was able to isolate this - achieved in safe mode.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Umnikazi wombuzo

Yes it is. (even in safe mode w/o networking)

Yes it is. (even in safe mode w/o networking)
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.

Umnikazi wombuzo

Fred - I appreciate you help!

Fred - I appreciate you help!

Umnikazi wombuzo

Did anyone answer your call ? Just wanted to make sure I didn't get lost on hold. Thanks!

Did anyone answer your call ? Just wanted to make sure I didn't get lost on hold. Thanks!

Okulungisiwe ngu indycar89

FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

I placed another call.

I placed another call.

Umnikazi wombuzo

Sooo . . .

Should I take no response as a lack of interest, or a lack of solution?

Sooo . . . Should I take no response as a lack of interest, or a lack of solution?
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Sorry  :-(

Sorry :-(

Umnikazi wombuzo

I appreciate your help. It's suspicious - as if there is something running in the background. Must be the Russians ;)

I appreciate your help. It's suspicious - as if there is something running in the background. Must be the Russians ;)
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe
Use these links to create a new profile. Use this new profile '''as is.''' Is the problem still there? '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' Type '''about:profiles'''<enter> in the address bar.

Umnikazi wombuzo

Fred - I created a new profile and opened firefox in that profile. Same thing!

:(
Fred - I created a new profile and opened firefox in that profile. Same thing! :(
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

My last suggestion would be;

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

My last suggestion would be; You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Umnikazi wombuzo

Appreciate it. Nothing found/changed :) I'm going to do a fresh OS install.

Appreciate it. Nothing found/changed :) I'm going to do a fresh OS install.