Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu philipp

asyifazman
asyifazman
more options

Crash ID: bp-37149764-ea6c-497b-925d-dc40d2161225

Whenever I try to open firefox, the "Mozilla Crash Reporter" pops up. Already tried using Malwarebyte and superantispyware and the problem still occur. How do I fix this?

Crash ID: bp-37149764-ea6c-497b-925d-dc40d2161225 Whenever I try to open firefox, the "Mozilla Crash Reporter" pops up. Already tried using Malwarebyte and superantispyware and the problem still occur. How do I fix this?

Isisombululo esikhethiwe

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Isisombululo Esikhethiwe

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/