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Firefox is ONLY browser not recongnizing my SSL certificate.

  • 5 uphendule
  • 1 inale nkinga
  • 1884 views
  • Igcine ukuphendulwa ngu calbear47

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I have seen several other questions on here about problems with SSL certificates. But, my problem still doesn't seemed to be answered. I'm a little shocked that this is even an issue, but it is.

I am getting this error with my website. Firefox is the ONLY browser where this problem is occurring. All other browser handle the certificate great.

Here is the error I am getting: SEC_ERROR_UNKNOWN_ISSUER.

However, when you drill down to the certificate, the Issuer is clear. What can I do about this? Please help. This cannot continue.

EDIT: When I look at it with this tool,https://www.networking4all.com/en/support/tools/site+check/report/?fqdn=www.colorsofcynthiachristine.com, it says that I am missing the 'local issuer'. But I see the all intermediate certificates there that I received from Network Solutions...So what could I be missing?

I have attached screen shots of the window dialog boxes with the errors. Thanks for the help in advance.

I have seen several other questions on here about problems with SSL certificates. But, my problem still doesn't seemed to be answered. I'm a little shocked that this is even an issue, but it is. I am getting this error with my website. Firefox is the ONLY browser where this problem is occurring. All other browser handle the certificate great. Here is the error I am getting: SEC_ERROR_UNKNOWN_ISSUER. However, when you drill down to the certificate, the Issuer is clear. What can I do about this? Please help. This cannot continue. EDIT: When I look at it with this tool,https://www.networking4all.com/en/support/tools/site+check/report/?fqdn=www.colorsofcynthiachristine.com, it says that I am missing the 'local issuer'. But I see the all intermediate certificates there that I received from Network Solutions...So what could I be missing? I have attached screen shots of the window dialog boxes with the errors. Thanks for the help in advance.
Ama-screenshot ananyekiwe

Okulungisiwe ngu calbear47

Isisombululo esikhethiwe

All Replies (5)

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If you click the Details tab in the Certificate Viewer and compare with my attached screenshot, the problem may appear there: your web server is not sending the intermediate signing signature.

This also can be diagnosed using the following test page:

https://www.ssllabs.com/ssltest/analyze.html?d=www.colorsofcynthiachristine.com

Other browsers may "fill in the gap" by searching for the missing certificate, but Firefox needs to receive it from your server -- or have saved it from at least one previous server -- in order to have a complete chain of trust. That's the problem.

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Oh, hey, you discovered that in the time I was posting.

There usually are different steps to sending the intermediate certs for different servers. I don't recognize your web server, so I'm not sure what it is, but hopefully NSI has a solution or it's "out there" in a web search.

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I appreciate your timely reply. I am running a NodeJS server. There was very little documentation on how to compile the certificates for NodeJS. I bundled them together in one file because that was the best guess I had based on on docs. If you have any ideas for NodeJS, awesome, but I understand. I'll look around more. Thanks for the help

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Isisombululo Esikhethiwe

Maybe this is still valid? Didn't go far down in the results...

http://stackoverflow.com/questions/19104215/node-js-express-js-chain-certificate-not-working

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I don't know how I missed that! Thank you!!!!