Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How is a backup completed when a ".zip" error terminates the process?

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu user01229325

DEHayes
DEHayes
more options

The backup process for Thunderbird almost completes, but fails due to "Zip file could not be opened" and "Warning: Backup's file isn't valid. Backup has failed." (The Firefox backup worked fine.)

MozBackup 1.4.10

The backup process for Thunderbird almost completes, but fails due to "Zip file could not be opened" and "Warning: Backup's file isn't valid. Backup has failed." (The Firefox backup worked fine.) MozBackup 1.4.10

All Replies (2)

user01229325
user01229325
more options

I suggest you visit the Mozbackup author site and read the warning that the software is broken and he does not have time to fix is.

user01229325
user01229325
more options

This tells you how to backup your profile. https://support.mozilla.org/en-US/kb/profiles-tb