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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes when downloading a file and choosing "open with"

Kuphostiwe

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file type. If I choose "Save File" instead, it downloads the file and there are no problems (it just adds the extra step of navigating to the folder where the file was downloaded to open it). I have completely uninstalled Firefox, deleted every trace of it from my PC (appdata, Program Files, registry, etc), and reinstalled. No change, still crashes every time I choose "Open with". This has been going on for at least a few months I think.

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file type. If I choose "Save File" instead, it downloads the file and there are no problems (it just adds the extra step of navigating to the folder where the file was downloaded to open it). I have completely uninstalled Firefox, deleted every trace of it from my PC (appdata, Program Files, registry, etc), and reinstalled. No change, still crashes every time I choose "Open with". This has been going on for at least a few months I think.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • ACE Stream Plug-in Version 2.2.6, Copyright (c) 2012-2014 Innovative Digital Technologies
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Catalina Savings Printer
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0
  • Unity Player 5.2.5f1
  • VLC media player Web Plugin

Isisebenziso

  • Firefox 47.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/47.0/WINNT/en-US/

Izandiso

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Ace Stream Web Extension 1.0.2 (acewebextension_unlisted@acestream.org) (Akusebenzi)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Akusebenzi)
  • Microsoft OWA S/MIME 1.0 (owasmime@microsoft.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6739
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 174b174b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 11-4-2015
  • driverDate2:
  • driverVersion: 15.201.1151.1008
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

AdapterDeviceID: 0x6739 AdapterDriverVersion: 15.201.1151.1008 AdapterSubsysID: 174b174b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 5690953728 AvailablePhysicalMemory: 2113556480 AvailableVirtualMemory: 3544567808 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 56623104 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466954922 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: jp_ehlers@hotmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466954628 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6739, AdapterSubsysID: 174b174b, AdapterDriverVersion: 15.201.1151.1008 FP(D000-L100000-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 222 StartupTime: 1466954708 SystemMemoryUsePercentage: 50 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4078,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2993,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":420,"installYear":2015},"hdd":{"profile":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"binary":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"system":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 6800 Series","vendorID":"0x1002","deviceID":"0x6739","subsysID":"174b174b","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16978},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.10.18","description":"Adobe PDF Plug-In For Firefox and Netscape

AdapterDeviceID: 0x6739 AdapterDriverVersion: 15.201.1151.1008 AdapterSubsysID: 174b174b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 5690953728 AvailablePhysicalMemory: 2113556480 AvailableVirtualMemory: 3544567808 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 56623104 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466954922 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: jp_ehlers@hotmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466954628 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6739, AdapterSubsysID: 174b174b, AdapterDriverVersion: 15.201.1151.1008 FP(D000-L100000-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 222 StartupTime: 1466954708 SystemMemoryUsePercentage: 50 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4078,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2993,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":420,"installYear":2015},"hdd":{"profile":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"binary":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"system":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 6800 Series","vendorID":"0x1002","deviceID":"0x6739","subsysID":"174b174b","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16978},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.10.18","description":"Adobe PDF Plug-In For Firefox and Netscape

Umnikazi wombuzo

10.1.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16198},{"name":"Adobe Acrobat","version":"10.1.10.18","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16198},{"name":"VLC Web Plugin","version":"2.0.2.0","description":"VLC media player Web Plugin 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Deployment Toolkit 8.0.910.15","version":"11.91.2.15","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16957},{"name":"DivX VOD Helper Plug-in","version":"1.1.0.6","description":"DivX VOD Helper Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-divxovshelper"],"updateDay":15145},{"name":"DivX Plus Web Player","version":"2.2.0.52","description":"DivX Plus Web Player version 2.2.0.52","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":15321},{"name":"Shockwave Flash","version":"22.0.0.192","description":"Shockwave Flash 22.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16969},{"name":"Catalina Savings Printer","version":"2.0.0.2","description":"Catalina Savings 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MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

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FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Umnikazi wombuzo

I only have two crashes listed (since reinstalled). Both are due to this issue. Here they are:

bp-8c4ba210-3661-4c1f-bb97-7913b2160626 bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626

I only have two crashes listed (since reinstalled). Both are due to this issue. Here they are: bp-8c4ba210-3661-4c1f-bb97-7913b2160626 bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626

Okulungisiwe ngu cor-el

FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

bp-8c4ba210-3661-4c1f-bb97-7913b2160626

Signature BaseThreadInitThunk

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]

601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ] +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626

Signature: BaseThreadInitThunk

ezUPBHook32.dll = by EasyBits Software Important: Some malware camouflages itself as ezUPBHook32.dll, particularly when located in the C:\Windows or C:\Windows\System32 folder

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

icudt56.dll = International Components for Unicode = The ICU Project

This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]

601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ]

bp-8c4ba210-3661-4c1f-bb97-7913b2160626 Signature BaseThreadInitThunk atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista] 601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ] +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626 Signature: BaseThreadInitThunk ezUPBHook32.dll = by EasyBits Software '''Important:''' Some malware camouflages itself as ezUPBHook32.dll, particularly when located in the C:\Windows or C:\Windows\System32 folder atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 icudt56.dll = International Components for Unicode = The ICU Project This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista] 601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ]
FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. --------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

So I verified I was running the latest graphics driver. I also ran all the Malware scanners listed, and they didnt find anything. Any other ideas?

Thanks for the help so far.

So I verified I was running the latest graphics driver. I also ran all the Malware scanners listed, and they didnt find anything. Any other ideas? Thanks for the help so far.
FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

Did you check the link for Advanced Micro Devices above?

Did you check the link for '''Advanced Micro Devices''' above?

Umnikazi wombuzo

FredMcD said

Did you check the link for Advanced Micro Devices above?

You mean this??: atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Yes I tried to install that and it told me I already have the latest graphics drivers installed.

''FredMcD [[#answer-891882|said]]'' <blockquote> Did you check the link for '''Advanced Micro Devices''' above? </blockquote> You mean this??: atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 Yes I tried to install that and it told me I already have the latest graphics drivers installed.

Umnikazi wombuzo

Anyone have any further ideas here? I've done everything recommended above and the problem still exists. I've had to abandon FF until this gets resolved.

Anyone have any further ideas here? I've done everything recommended above and the problem still exists. I've had to abandon FF until this gets resolved.
FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.
Black Tiger 1 izisombululo 8 izimpendulo
Kuphostiwe

I'm sorry but I've got the same problem, but in my case, no crash reports are send. Can this be re-opened?

When I open .txt files from websites, Firefox completely crashes (closes totally) without any crash report. This is what happens. I click on the .txt file. The window asking if I want to open or download the .txt file opens. If I click downoad, all goes well, but Firefox crashes if I try to open it afterwards. If I select open file (notepad is selected as default reader) Firefox crashes instantly. It's Firefox 49.0.1 so the latest version.

This is what I've tried so far: 1.) The issue is not the website or how the website presents the file, because on the same websites, because I tried the same files on the same websites with Internet Explorer and with Chrome and those have no issues opening the .txt file. 2.) Starting Firefox in safe mode gives the same result. Firefox crashes on opening the .txt files. I can download them after opening in explorer but that is not what I want. 3.) I did the file association check. And .txt files are associated with Notepad, so that is correct too. 4.) I do have Malware Bytes running residently, but I also did a check, no harm found. ADWCleaner also did not find any bad stuff. 5.) I tried renaming/deleting the mimeTypes.rdf from the profile directory, but that also did not fix the issue. 6.) Latest graphic drivers are installed. 7.) Disabled hardware acceleration in Firefox, did not help either.

Now I now I can reset Firefox to defaults, but that takes a lot of work setting everything back to how it's now. Next to that I had the same issue about 2 or 3 months ago and did a reset of Firefox. I don't want to do a reset every 3 months, I want a fix or a more simple method to fix this problem.

Because this is the only issue Firefox is having right now, for the rest it's working perfectly. So if possible to fix it without having to reset Firefox I would be very glad.

Operating System: Windows 7 Pro 64-bit Firefox 49.0.1 Malware Bytes Anti Malware Emsisoft Anti Malware (virusscanner)

I'm sorry but I've got the same problem, but in my case, no crash reports are send. Can this be re-opened? When I open .txt files from websites, Firefox completely crashes (closes totally) without any crash report. This is what happens. I click on the .txt file. The window asking if I want to open or download the .txt file opens. If I click downoad, all goes well, but Firefox crashes if I try to open it afterwards. If I select open file (notepad is selected as default reader) Firefox crashes instantly. It's Firefox 49.0.1 so the latest version. This is what I've tried so far: 1.) The issue is not the website or how the website presents the file, because on the same websites, because I tried the same files on the same websites with Internet Explorer and with Chrome and those have no issues opening the .txt file. 2.) Starting Firefox in safe mode gives the same result. Firefox crashes on opening the .txt files. I can download them after opening in explorer but that is not what I want. 3.) I did the file association check. And .txt files are associated with Notepad, so that is correct too. 4.) I do have Malware Bytes running residently, but I also did a check, no harm found. ADWCleaner also did not find any bad stuff. 5.) I tried renaming/deleting the mimeTypes.rdf from the profile directory, but that also did not fix the issue. 6.) Latest graphic drivers are installed. 7.) Disabled hardware acceleration in Firefox, did not help either. Now I now I can reset Firefox to defaults, but that takes a lot of work setting everything back to how it's now. Next to that I had the same issue about 2 or 3 months ago and did a reset of Firefox. I don't want to do a reset every 3 months, I want a fix or a more simple method to fix this problem. Because this is the only issue Firefox is having right now, for the rest it's working perfectly. So if possible to fix it without having to reset Firefox I would be very glad. Operating System: Windows 7 Pro 64-bit Firefox 49.0.1 Malware Bytes Anti Malware Emsisoft Anti Malware (virusscanner)

Okulungisiwe ngu Black Tiger

Black Tiger 1 izisombululo 8 izimpendulo
Kuphostiwe

Never mind. Maybe a registry setting was gone by using CCleaner.

I just downloaded Firefox 49.0.1 and via the setup file I installed it over the current one (it said upgrade anyway) and now I can open .txt files again.

Maybe somebody can use this as a solution too in the future.

Never mind. Maybe a registry setting was gone by using CCleaner. I just downloaded Firefox 49.0.1 and via the setup file I installed it over the current one (it said upgrade anyway) and now I can open .txt files again. Maybe somebody can use this as a solution too in the future.

Okulungisiwe ngu Black Tiger

FredMcD
  • Top 10 Contributor
4230 izisombululo 59028 izimpendulo
Kuphostiwe

Well done, Black Tiger

Well done, '''Black Tiger'''