i have now contacted your service centre about 4 times and have not received one single reply over the last few weeks. i have kept copies of my letters and am p
i have now contacted your service centre about 4 times and have not received one single reply over the last few weeks. i have kept copies of my letters and am planning to post them all on social media to let everyone know that yours is the worst browser as regards handling customer complaints, shame on you, i would like the contact details of your manager please in order to express my disgust at your terrible service. this will be my final letter to you. all records will be posted on social media to advise everyone about your disgusting lack of concern about your customers. i think i deserve an apology or at least an acknowledgement of my attempts to get assistance.
Isisombululo esikhethiwe
Mozilla does not have the resources to do a call center with one on one phone, chat, or email for Firefox and their other products and projects, especially since it would be for free. They also do not have a outside call center doing such support.
The official support options are here where you posted this thread, on IRC https://wiki.mozilla.org/IRC and the Mozilla newsgroups https://www.mozilla.org/en-US/about/forums/
Hopefully you were not charged by this unnamed third-party support service that you thought was a part of or working with Mozilla.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (3)
Sorry, but Mozilla doesn't provide support via "mail" (neither "snail-mail nor "email) and there is no "service center".
I do acknowledge that you are frustrated, but I need to point out that when you want support for Firefox all you need to do is to open Help in Firefox and use the Firefox Help menu item to be taken to the opening page for this support fora.
If you have feedback for Mozilla, you can post it here: https://input.mozilla.org/en-US/feedback
If you want support for Firefox, you can post it in this forum and we'll help you to sort out or solve your issues with Firefox.
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 11.0.0
Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.
Isisombululo Esikhethiwe
Mozilla does not have the resources to do a call center with one on one phone, chat, or email for Firefox and their other products and projects, especially since it would be for free. They also do not have a outside call center doing such support.
The official support options are here where you posted this thread, on IRC https://wiki.mozilla.org/IRC and the Mozilla newsgroups https://www.mozilla.org/en-US/about/forums/
Hopefully you were not charged by this unnamed third-party support service that you thought was a part of or working with Mozilla.
Okulungisiwe ngu James