Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Password problem

  • 10 uphendule
  • 2 zinale nkinga
  • 78 views
  • Igcine ukuphendulwa ngu itforsenior

more options

Hi,

Even though, I am doing nothing wrong, I'm constantly having to reset my password when logging in. Can you help me please?

Regards

trevor Smith

Isisombululo esikhethiwe

Rest is good. Reinstalling Firefox usually doesn't fix a problem with settings, but I guess we haven't determined one way or the other whether it's a problem with settings.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (10)

more options

Hi Trevor, which password is it? For example:

  • Your Firefox Account password (used for Sync and other services)
  • Your Mozilla Support website password (for this site)
  • A different password
more options

Hi jscher2000,

It is my Firefox account.

more options

When you reset the password, do you get a confirmation email indicating that was successful? I don't know why the system would lose track of it after that.

Occasionally there are problems on the back end but I don't see any at the moment: https://status.services.mozilla.com/

Is there anything trying to auto-login to the account, either Firefox's password manager or an add-on?

more options

Yes I receive this message. Please see uploaded image. I'm unsure what you mean by is anything trying to auto log in?

more options

Okay, it seems the system accepted your new password. But you are having problem logging in with the new password?

Regarding auto-login: Firefox sometimes offers to save logins to log you into a site automatically in the future. Add-ons like LastPass also can do this. However, if an old login was saved and not updated by you, then allowing those features to try to log you in will cause errors.

more options

I actually have zero add ons. Not to worry it is getting late for me. I think you are based eway out west to either Canada or USA. I may just re-instal Firefox and see what happens. I prefer it to the other browser and is my default.

more options

Sorry I should of explained I'm chronically ill and need my rest.

Good Night!

more options

Isisombululo Esikhethiwe

Rest is good. Reinstalling Firefox usually doesn't fix a problem with settings, but I guess we haven't determined one way or the other whether it's a problem with settings.

more options

Leave it for a while and it seems to be o,k.

Thank you for your help.

more options

jscher2000 said

Hi Trevor, which password is it? For example:
  • Your Firefox Account password (used for Sync and other services)
  • Your Mozilla Support website password (for this site)
  • A different password
  I am having the same problem as the original poster but it looks like this explains the confusion.