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Firefox crashes - "bad pool caller"
I am regularly getting a blue screen shut down and the error "bad pool caller". The common thread I can tell is it happens when Firefox is running. I am going to use a different browser for a few days to confirm. Also seems to have started occurring after moving to Windows 10. Would having a older video card be a contributing cause? If there are any suggestions or questions please let me know. Thanks Gus50310
All Replies (7)
Blue screen of death errors are generally not due to Firefox, but usually your hardware or operating system.
You should try the following:
- Check that your hard drive is functioning properly and healthy
- Run a Windows CHKDSK
- Scan for registry errors (I recommend using the free CCleaner tool)
If that doesn't work, try reinstalling Firefox.
Warning: To prevent data loss, be sure to backup your data BEFORE attempting any of the steps listed above.
Hi Wesley Thanks for taking the time to reply but the problem still occurs. Actually the issue shows up using another browser too. I'm baffled. Gus50310
This means the computer is sick.
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Hi FredMcD Thanks for taking the time reply and I followed your suggestions but the problem still occurs. It seems directly related to when I am using Firefox. I have had Firefox as my goto browser for a number of years but until there is a Firefox update to try or a path to get direct support on this issue I am just going to turn off its use. If there are any suggestions or questions please let me know.
I've called the big guys to help you. Good luck.
Thanks FredMcD If it helps any a symptom that occurs and is a sign a crash is likely to be on the way is there will be a weird effect for a sec or so in the audio it that it gets warbled. Gus50310
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.