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How do you fix "page isn't rediecting properly" issue on Firefox on a Mac

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Cannot access My Yahoo which I use as my home page. I am using Firefox on a Mac. This problem appeared a couple of days ago and the message I get is The page isn't redirecting properly. I have refreshed Firefox but the problem persists. Can anyone help please

Cannot access My Yahoo which I use as my home page. I am using Firefox on a Mac. This problem appeared a couple of days ago and the message I get is The page isn't redirecting properly. I have refreshed Firefox but the problem persists. Can anyone help please

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Many users have been having My Yahoo problems this weekend. Try this:

(1) Remove your Yahoo cookies (save any pending work first). While viewing a page on the site (can be www.yahoo.com), try either:

  • right-click (or on Mac: Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar, click the ">" button, then More Information > "View Cookies"

In the dialog that opens, yahoo.com should be prefilled at the top so you can remove the site's cookies individually.

(2) Then try reloading My Yahoo using Command+Shift+r to bypass previously cached copies of the page.

Success?

It didn't work for me the first time, so I logged in using the Yahoo main page, then cleared cookies again, and it worked the second time.

Note: the Refresh features moves your old profile (settings) folder to the desktop inside an Old Firefox Data folder. I suggest hanging onto that for a week or two in case you discover anything important is missing.