Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox is crashing / freezing on Facebook in Fullscreenmode ( video)

  • 1 baphendule
  • 2 zinale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu FredMcD

nooby2016
nooby2016
more options

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is the message from the crash report >> Firefox 44.0.2 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown ]

ID: ffb38eea-9e5b-4fd2-b588-2186c2160215 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown

FF is also freezing when i scroll down the FB Page please help i cant fix this problem +++ thanks a lot

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is the message from the crash report >> Firefox 44.0.2 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown ] ID: ffb38eea-9e5b-4fd2-b588-2186c2160215 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown FF is also freezing when i scroll down the FB Page please help i cant fix this problem +++ thanks a lot

All Replies (1)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

bp-ffb38eea-9e5b-4fd2-b588-2186c2160215

Signature shutdownhang | WaitForSingleObjectEx

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: