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Have tried extensive troubleshooting, to no avail - one website not accessible

Kuphostiwe

For two days, I cannot access one website on FF. The website is not down. I also pinged it.

I can access via IE.
  I did the troubleshooting tips at Tips & Tricks http://sidsuniverse.blogspot.com/2008/10/firefox-cannot-access-internet-other.html, which seems to be VERY comprehensive.

I just installed 43.03 today, Prior to that, I was dealing with two days of- "FF Not Responding." I uninstalled v42 and upon reinstall, I got the notice that the new version was ready for install. Immediately upon opening the new version, I ran into "FF Not Responding" and then it stopped. I am still left with ONE Website being inaccessible. There is no error; it just doesn't load.

What I didn't try was Safe Mode and installing an earlier version (I guess 41 or so). Since I can disable anti-tracking and ad blocking apps (which I DO), then why would I have to try Safe Mode? Disabling all potentially conflicting apps does not make an iota of difference. I'm at the end of my abilities. One website only = no errors; no opening either.

Thank you.

For two days, I cannot access one website on FF. The website is not down. I also pinged it. I can access via IE. I did the troubleshooting tips at Tips & Tricks http://sidsuniverse.blogspot.com/2008/10/firefox-cannot-access-internet-other.html, which seems to be VERY comprehensive. I just installed 43.03 today, Prior to that, I was dealing with two days of- "FF Not Responding." I uninstalled v42 and upon reinstall, I got the notice that the new version was ready for install. Immediately upon opening the new version, I ran into "FF Not Responding" and then it stopped. I am still left with ONE Website being inaccessible. There is no error; it just doesn't load. What I didn't try was Safe Mode and installing an earlier version (I guess 41 or so). Since I can disable anti-tracking and ad blocking apps (which I DO), then why would I have to try Safe Mode? Disabling all potentially conflicting apps does not make an iota of difference. I'm at the end of my abilities. One website only = no errors; no opening either. Thank you.

Isisombululo esikhethiwe

I just reinstalled v 43.0.3 for the third time - I was trying to go back to v 41.2, but that's not what was - in fact - installed. Although it's been a a few minutes, I am not continually getting "Firefox Not Responding" and I am able to see the ONE website I had trouble accessing.

Thank you for your input.

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Fakela amapulagi

  • GEPlugin
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Office Live Update v1.5
  • np-mswmp
  • CANON iMAGE GATEWAY Mycamera Plugin
  • 2.0.0048.0
  • NPWLPG
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • Windows Activation Technologies Plugin for Mozilla
  • Yahoo! activeX Plug-in Bridge

Isisebenziso

  • Firefox 43.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/43.0.3/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DuckDuckGo Plus 0.4.6.1-signed (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Element Hiding Helper for Adblock Plus 1.3.5 (elemhidehelper@adblockplus.org)
  • FEBE 8.8.1 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • HTTPS-Everywhere 5.1.0 (https-everywhere@eff.org)
  • Privacy Badger 1.0.5 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Saved Password Editor 2.9.4 (savedpasswordeditor@daniel.dawson)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 18621043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4305 izisombululo 60413 izimpendulo
Kuphostiwe

Impendulo Ewusizo

What is the link you can't access?

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

What is the link you can't access? Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

Umnikazi wombuzo

FredMcD,


Since I can access the website through IE, since I checked Is It Down Now, and it's not, and since I pinged the website, I am sure that the particular website is not the issue.

When I do a search for Nvidia, or Network Access Manager, I get some config results, but not one that jumps out as disable-able. There are four "1033.xml" files under a Network Access Manager search, and two for "hw.ini" files under a Nvidia search, but nothing for the four words together. Can you offer better instructions?

I do not have Forceware software installed.

Thank you.

FredMcD, Since I can access the website through IE, since I checked Is It Down Now, and it's not, and since I pinged the website, I am sure that the particular website is not the issue. When I do a search for Nvidia, or Network Access Manager, I get some config results, but not one that jumps out as disable-able. There are four "1033.xml" files under a Network Access Manager search, and two for "hw.ini" files under a Nvidia search, but nothing for the four words together. Can you offer better instructions? I do not have Forceware software installed. Thank you.
FredMcD
  • Top 10 Contributor
4305 izisombululo 60413 izimpendulo
Kuphostiwe

FredMcD said

What is the link you can't access?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

''FredMcD [[#answer-823699|said]]'' <blockquote> What is the link you can't access? </blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159854 izimpendulo
Kuphostiwe

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"

See also:

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected. You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window. *Options/Preferences > Privacy: "Use Tracking Protection in Private Windows" *https://support.mozilla.org/kb/tracking-protection-firefox *https://support.mozilla.org/kb/control-center-site-privacy-and-security-firefox ---- See also: *http://kb.mozillazine.org/Error_loading_website

Umnikazi wombuzo

cor-el,

I don't use private browsing.

I guess FF could limit its addons if their program was the be-all, end-all.

thank you.

cor-el, I don't use private browsing. I guess FF could limit its addons if their program was the be-all, end-all. thank you.
FredMcD
  • Top 10 Contributor
4305 izisombululo 60413 izimpendulo
Kuphostiwe

Look at it like this. Let's say you want to buy a car. What kind of options do you want? AM/FM/Cassette/CD? What kind of seats do you want? 2 or 4 door?

Firefox is the car, and the add-ons are the options. Some or many may want one thing, but very few want another. By using add-ons, you get the options you want to have, and don't have to worry about the ones you don't. It's YOUR choice.

Look at it like this. Let's say you want to buy a car. What kind of options do you want? AM/FM/Cassette/CD? What kind of seats do you want? 2 or 4 door? Firefox is the car, and the add-ons are the options. Some or many may want one thing, but very few want another. By using add-ons, you get the options you want to have, and don't have to worry about the ones you don't. It's YOUR choice.

Isisombululo Esikhethiwe

I just reinstalled v 43.0.3 for the third time - I was trying to go back to v 41.2, but that's not what was - in fact - installed. Although it's been a a few minutes, I am not continually getting "Firefox Not Responding" and I am able to see the ONE website I had trouble accessing.

Thank you for your input.

I just reinstalled v 43.0.3 for the third time - I was trying to go back to v 41.2, but that's not what was - in fact - installed. Although it's been a a few minutes, I am not continually getting "Firefox Not Responding" and I am able to see the ONE website I had trouble accessing. Thank you for your input.

Okulungisiwe ngu CiaoBella1

Umnikazi wombuzo

FredMcD,

I had tried safe mode and still no change.

I couldn't figure the point in your last remark, and since I hadn't used private browsing, I basically ignored cor-el.

Seeing your post in context, it's perfectly clear. Your comment about addons is/was a non sequitur in this discussion.

It is nice to have solved two very annoying problems in one fell swoop.

FredMcD, I had tried safe mode and still no change. I couldn't figure the point in your last remark, and since I hadn't used private browsing, I basically ignored cor-el. Seeing your post in context, it's perfectly clear. Your comment about addons is/was a non sequitur in this discussion. It is nice to have solved two very annoying problems in one fell swoop.
FredMcD
  • Top 10 Contributor
4305 izisombululo 60413 izimpendulo
Kuphostiwe

Have you tried v42? Install an older version of Firefox {web link}

Have you tried v42? '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159854 izimpendulo
Kuphostiwe

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)? Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ----- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Umnikazi wombuzo

cor-el and FredMcD

Please read through ---

I reinstalled the same version of FF and NOW I can again view the website that was the ONLY website that I could not view before
               AND

I am no longer getting annoying freezes/hangs and messages that Firefox is Not Responding.

It is fixed. Happy New Year!

cor-el and FredMcD Please read through --- I reinstalled the same version of FF and NOW I '''can''' again '''view''' the website that was the ONLY website that I could not view before AND I am no longer getting annoying freezes/hangs and messages that Firefox is Not Responding. It is fixed. Happy New Year!
FredMcD
  • Top 10 Contributor
4305 izisombululo 60413 izimpendulo
Kuphostiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.