Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since the last 2 Firefox updates my new computer seems to hang or crash a lot

  • 27 uphendule
  • 4 zinale nkinga
  • 198 views
  • Igcine ukuphendulwa ngu Debrajean

more options

Hi, I was just wondering if this was only happening to me or not. I always update when told by my plug-ins, or virus protection and when Firefox says there's a new update. I've now got the latest 43.0.2 and since this and one or 2 updates before my computer hangs or crashes, whatever you want to call it and I will sometimes get the icon telling me Firefox has crashed, report, etc. I wanted to know what is causing it. It's a brand new computer with all the updates, including Microsoft, etc. I never used to have this problem before with Firefox. I tried to read some others that posted similar things but I didn't understand anything that was told to them to do. I'm not techy. I just know enough to get around. I'm going to probably use Internet Explorer more until Firefox fixes or updates again. It's pretty frustrating when you're in the middle of something and this happens. Like I said I wondered if it was because of the last few updates Firefox did. I was always told you need to keep it updated but if it causes problems like this perhaps I shouldn't. Thanks from the clueless, Debbie

All Replies (7)

more options

Hi again FredMcD! I just answered another response to this same problem and liked I told her it appears since the last Firefox update things have gone back to normal or at least I hope so. What you sent me I don't think I understand anyway. Sorry, I've said it before and will continue to sound like a parrot about it but I'm not techy and only know a certain amount but am copying what you've sent me as before. But I doubt any drivers need updating as I update all my important windows updates and my HP ones as well and it's a new computer from last summer. Thanks again!

more options

Actually I've been doing some testing and it turns out to be Tumblr causing the freezing/crashing.

more options

Well I don't do Tumblr so I know that wasn't behind mind. Still thinking it was one of Firefox's updates.

more options

I also am having this problem. I have shut off hardware acceleration, protection, updated ALL drivers, reflashed the BIOS, uninstalled and reinstalled both Shockwave Flash and Firefox, run virus and malware scans and the problem persists. This started after a Firefox update. There is some kind of conflict between Firefox, Shockwave Flash and Win 10. My Win 8.1 computer does not have this issue. Disabling Flash cures the issue as does staying off websites that use flash. However, I want a browser that I don't have to put up with this. Mozilla needs to resolve this problem.

more options

Well I didn't go through all of those except turned off acceleration. Since then there's been one or more firefox updates and (knock on wood) I haven't seen the issue occur again. But there's always next time an update happens. I know it's very frustrating and I agree with you about Mozilla needing to resolve their problems. It's nice (or not so nice depending on how you look at it) to hear others having similar problems and knowing it's just not me (which it feels like most of the time). Thanks davewhitearcata.

more options

By turning Shockwave Flash to the "Ask to Activate" setting I have a workaround although anytime I go to a site that needs Flash I have to turn it on. Hopefully a fix will be coming. Glad your problem seems to have resolved.

more options

Hi davewhitearcata, Well so far so good but I hold my breath with every Firefox update. I think I told one of the other nice forum members on this that if it acts up again I'll just use IE. Whenever I used that I didn't see a problem happening which is why I guessed it was the FF update. I've got most of my add-ons set to always activate. But I found something weird once that after I picked that I couldn't change it. The ask to activate was no longer highlighted for me to pick even if I wanted to change an add-on back. Strange but for now not worrying about that. Thanks!

  1. 1
  2. 2