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What does the Spiral Media update I am being asked to install in my hard drive

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I am being told there is an important update/whatever to down load to my hard drive. It is from Spiral Media. Who are they? No reason is given as to why I should down load and I cannot find anything about them from search. Is this a legitimate download? What does it do? I do not want a drive corruption. Any help will be appreciated. Thanks, Virnovus

I am being told there is an important update/whatever to down load to my hard drive. It is from Spiral Media. Who are they? No reason is given as to why I should down load and I cannot find anything about them from search. Is this a legitimate download? What does it do? I do not want a drive corruption. Any help will be appreciated. Thanks, Virnovus

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Don't install it if you don;t know what it is for. More than likely it is Malware trying to fool you into installing something that you don't want and may negatively impact your security or Firefox use.

And you may already have some Malware that you are unaware of, that is trying to download that "Spiral Media update".

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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