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Firefox crashes on startup

Kuphostiwe

Hi, My %appdata% folder says the crash report id is: Crash ID: bp-33827730-989e-4aeb-99c5-79b652151003

Basically, both my Firefox and Internet Explorer crash upon startup. I know this is definitely related to a virus I got earlier today. My avast protection couldn't handle it so I downloaded the free AVG version and that seems to have killed it. I'm suspecting that maybe some files were vaulted that were needed for browser startup or something? Or this may have been damage from the virus(es)?

I know it's not your area of expertise to know everything about viruses/malware but if there are any clues in the crash report as to what's causing this then maybe i can follow that trail since right now I have nothing to go off of.

Thanks so much, -Helio

Hi, My %appdata% folder says the crash report id is: Crash ID: bp-33827730-989e-4aeb-99c5-79b652151003 Basically, both my Firefox and Internet Explorer crash upon startup. I know this is definitely related to a virus I got earlier today. My avast protection couldn't handle it so I downloaded the free AVG version and that seems to have killed it. I'm suspecting that maybe some files were vaulted that were needed for browser startup or something? Or this may have been damage from the virus(es)? I know it's not your area of expertise to know everything about viruses/malware but if there are any clues in the crash report as to what's causing this then maybe i can follow that trail since right now I have nothing to go off of. Thanks so much, -Helio

Isisombululo esikhethiwe

Update: I got this problem to resolve, woot!

I did it by booting up my computer in a "startup repair" mode. I was trying to get to my BIOS upon startup but got to this screen somehow (i.e. attached image)

After I got to my home screen I also ran CCleaner and used their "Registry" repair option in case the problem was there.

One of these two (or both) did the trick. Thank you all for your responses too. I hope this helps others as well.

My OS: Windows 7 Premium Firefox: Latest version. Fresh install made no difference.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 19.0 r0
  • Google Update
  • VLC media player Web Plugin
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Happy Cloud Web Plugin
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

Impendulo Ewusizo

First, check this link, (making sure your system is clean)

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

First, check this link, (making sure your system is clean) You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

Impendulo Ewusizo

The crash report flagged these programs;

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

icudt52.dll = International Components for Unicode


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged these programs; atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 icudt52.dll = International Components for Unicode ------------ Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
alan_r 127 izisombululo 1451 izimpendulo
Kuphostiwe

Along the way you could try updating your very outdated Firefox. Another thing you could try is to disable your Happy Cloud Web plug-in to see if that is causing problems.

Along the way you could try updating your very outdated Firefox. Another thing you could try is to disable your Happy Cloud Web plug-in to see if that is causing problems.

Isisombululo Esikhethiwe

Update: I got this problem to resolve, woot!

I did it by booting up my computer in a "startup repair" mode. I was trying to get to my BIOS upon startup but got to this screen somehow (i.e. attached image)

After I got to my home screen I also ran CCleaner and used their "Registry" repair option in case the problem was there.

One of these two (or both) did the trick. Thank you all for your responses too. I hope this helps others as well.

My OS: Windows 7 Premium Firefox: Latest version. Fresh install made no difference.

Update: I got this problem to resolve, woot! I did it by booting up my computer in a "startup repair" mode. I was trying to get to my BIOS upon startup but got to this screen somehow (i.e. attached image) After I got to my home screen I also ran CCleaner and used their "Registry" repair option in case the problem was there. One of these two (or both) did the trick. Thank you all for your responses too. I hope this helps others as well. My OS: Windows 7 Premium Firefox: Latest version. Fresh install made no difference.
cor-el
  • Top 10 Contributor
  • Moderator
17680 izisombululo 159921 izimpendulo
Kuphostiwe

Note that the crash report looks like a problem with hardware acceleration (D3D11).

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Note that the crash report looks like a problem with hardware acceleration (D3D11). You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

That was very good work. Well Done.

That was very good work. Well Done.