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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't get videos to play in Firefox until I close Firefox and reopen it. Super frustrating!

  • 4 uphendule
  • 22 zinale nkinga
  • 2139 views
  • Igcine ukuphendulwa ngu FredMcD

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I keep Firefox open at almost all times and when I load a new page and try and play a video, whether on youtube, Facebook, or other source, it won't play. It just stays at the loading circle the whole time. The only time it works is when I completely exit out of Firefox and re-start it. This is quite frustrating for me because I often have multiple tabs open with other things I am working on that I don't want to close. I would appreciate any advice. Thank you

Isisombululo esikhethiwe

These will close, then re-start Firefox, reloading the current session.

Restart {web link} "Restart" menu and button, with configurable shortcut key.


Restart Button {web link} Restart button for Firefox


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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Isisombululo Esikhethiwe

These will close, then re-start Firefox, reloading the current session.

Restart {web link} "Restart" menu and button, with configurable shortcut key.


Restart Button {web link} Restart button for Firefox


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Thank you for your reply, FredMcD. I went down the list and the tip that worked was to erase my cache and cookies.

Question: if this was the problem all along, do you know why restarting Firefox also worked for me? I'm not really a computer person so I'm not sure how those would be related. Thanks!

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Can't really be sure. But as long as it works . . . .

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.