philc11 said

Every time I open Firefox, it crashes and defaults to a safe mode in order to run. Disabling my anti-virus sw has no effect. I have tried a complete re-installation with the same performance. Any ideas?

Error data:

AdapterDeviceID: 0x0ffb AdapterDriverVersion: 9.18.13.2702 AdapterSubsysID: 21f517aa AdapterVendorID: 0x10de Add-ons: web2pdfextension%40web2pdf.adobedotcom:1.2,content_blocker_663BE84DBCC949E88C7600F63CA7F098%40kaspersky.com:4.5.1.379,virtual_keyboard_07402848C2F6470194F131B0F3DE025E%40kaspersky.com:4.5.1.379,online_banking_08806E753BE44495B44E90AA2513BDC5%40kaspersky.com:4.5.1.379,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2 AvailablePageFile: 33985908736 AvailablePhysicalMemory: 29292679168 AvailableVirtualMemory: 3841708032 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 372899840 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429648519 EMCheckCompatibility: true Email: xxxx@xx.xxxxxxxxx.xxx FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429647171 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0ffb, AdapterSubsysID: 21f517aa, AdapterDriverVersion: 9.18.13.2702 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 463 StartupTime: 1429648518 SystemMemoryUsePercentage: 14 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 39270125568 TotalPhysicalMemory: 34169851904 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar. If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

• https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

If it does work when you start Firefox in Safe Mode then try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration