unable to receave emails all details are correct
I have 2 email accounts with thunderbird and as of 10.30 on the 11/04/2015 i have been unable to receive anymore emails. No details have changed and i can still access online. I have done a reinstall. What do i do next.
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i have tried this link and everything is correct it has just stopped working all of a sudden. i dont know how to fix it.
If you found everything stopped immediately after a recent update:
It is possible that your firewall/antivirus program is blocking Thunderbird.
Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.
If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.
Toad-Hall said
If you found everything stopped immediately after a recent update: It is possible that your firewall/antivirus program is blocking Thunderbird. Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow. If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.
this didnt help. it now says server timed out. Our internet connection is fine. i am unable to do anything.
To diagnose problems with Thunderbird, try one of the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.