Scheduled maintenance: Thursday, September 24, between 11:30am and 13:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After restoring Windows my sync history has gone : bookmarks,history ,passwords...

  • 1 baphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu guigs

more options

Yesterday I reinstalled windows and installed Firefox dev-edition.

when I signed in sync , everything was fine... I saw all my bookmarks and history, addons were installed too...

then I installed kmp player and as I later discovered he brought some unwanted apps like "yandex, iwebar and their company"... that i discovered today, when i went trouble with internet connection...

so i uninstalled that apps and than restored system to yesterday ... internet come back...

but when i reinstalled Firefox and signed in sync , there was nothing...

i tried many ways... installing different versions, creating new profile did nothing...

is possible to get back my sync history or it has gone away already ? please help me...

All Replies (1)

more options

_ika,

I understand that when you went to add back the sync account to a new install of Firefox after restoring to a previous version that nothing in the profile was syncing, or there was no data there.

If you still have a back up to where the data was still on the local profile, please use that back up to restore the profile data that is not longer there: Back up and restore information in Firefox profiles