X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox freezes for a period of time when I try to fill out online info

Kuphostiwe

When I begin to fill out forms on line, the first few letters show up but then Firefox freezes for 15-60 seconds before the next letter is entered and does this with all of the letters I entered after thel initial freeze which is just what happened. I have therefore gone to typing the information in Notepad and then paste in the appropriate area which is what I am doing now. However, outside of Firefox the rest of Windows 7 is responding. I thought it might have been a problem with my keyboard but after contact with Logitech and there recommendatons which did not work, I believe it is a problem with either Windows 7 and/or Firefox. I have not used IE yet so at this point I do not know if the problem exists there.

When I begin to fill out forms on line, the first few letters show up but then Firefox freezes for 15-60 seconds before the next letter is entered and does this with all of the letters I entered after thel initial freeze which is just what happened. I have therefore gone to typing the information in Notepad and then paste in the appropriate area which is what I am doing now. However, outside of Firefox the rest of Windows 7 is responding. I thought it might have been a problem with my keyboard but after contact with Logitech and there recommendatons which did not work, I believe it is a problem with either Windows 7 and/or Firefox. I have not used IE yet so at this point I do not know if the problem exists there.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Zeon PDF Plugin For Mozilla
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0

Isisebenziso

  • Firefox 34.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Izandiso

  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • RoboForm Toolbar for Firefox 7.9.10.1 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 470
  • adapterDescription2:
  • adapterDeviceID: 0x06cd
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1280
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 200
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-12-2014
  • driverDate2:
  • driverVersion: 9.18.13.4475
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 470 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 2
  • browser.cache.memory.capacity: 65536
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: https://www.yahoo.com/
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1420100253
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420100253
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 96
  • network.http.max-connections-per-server: 32
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.pipelining.ssl: True
  • network.http.proxy.pipelining: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npnv3dv: 2
  • plugin.state.npnv3dvstreaming: 2
  • plugin.state.nppdf: 2
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
Sourjobraato Banerjee 14 izisombululo 232 izimpendulo
Kuphostiwe

Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
FredMcD
  • Top 10 Contributor
4314 izisombululo 60603 izimpendulo
Kuphostiwe

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

Umnikazi wombuzo

Sourjobraato Banerjee said

Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately. To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Here are the plug-ins: DocuCom Pdf Plus 2.0.0.12 Nvidia 3D Vision 7.17.13.4475 ==> listed twice OpenH264 Video Codec provided by Cisco Systems, Inc. 1.1 Shockwave Flash 16.0.0.235 Silverlight Plug-In 5.1.30514.0

This issue does not seem to be the problem, at least to me. Nonetheless, I really appreciate you taking the time to offer me suggestions. Thank you. Paul Consolver

''Sourjobraato Banerjee [[#answer-671810|said]]'' <blockquote> Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure. </blockquote> Here are the plug-ins: DocuCom Pdf Plus 2.0.0.12 Nvidia 3D Vision 7.17.13.4475 ==> listed twice OpenH264 Video Codec provided by Cisco Systems, Inc. 1.1 Shockwave Flash 16.0.0.235 Silverlight Plug-In 5.1.30514.0 This issue does not seem to be the problem, at least to me. Nonetheless, I really appreciate you taking the time to offer me suggestions. Thank you. Paul Consolver

Umnikazi wombuzo

FredMcD said

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

I had no problems after disabling hardware acceleration with the first few sites I went to. However, the next in which I was going to send a message froze. So it would appear the hardware acceleration is not the problem, at least so far. I am going to try to use these suggestions in as many ways as I can, but if there are any others I would appreciate them. I should also add that I have not experienced this problem in IE 11, (again, another qualifier) at least so far. Again, thank you for your interest and suggestions. Paul Consolver

''FredMcD [[#answer-671906|said]]'' <blockquote> Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? </blockquote> I had no problems after disabling hardware acceleration with the first few sites I went to. However, the next in which I was going to send a message froze. So it would appear the hardware acceleration is not the problem, at least so far. I am going to try to use these suggestions in as many ways as I can, but if there are any others I would appreciate them. I should also add that I have not experienced this problem in IE 11, (again, another qualifier) at least so far. Again, thank you for your interest and suggestions. Paul Consolver
cor-el
  • Top 10 Contributor
  • Moderator
17699 izisombululo 160142 izimpendulo
Kuphostiwe

You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

You can use this button to go to the currently used Firefox profile folder:


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data. *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Multiple_profile_files_created Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible). You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
FredMcD
  • Top 10 Contributor
4314 izisombululo 60603 izimpendulo
Kuphostiwe

croyd46 said

Here are the plug-ins: Nvidia 3D Vision 7.17.13.4475 ==> listed twice

NVIDIA 3D Vision Streaming plugin for Mozilla browsers NVIDIA 3D Vision plugin for Mozilla browsers

These are separate programs. A copy of a program would have the same full name but different version numbers.

''croyd46 [[#answer-672950|said]]'' <blockquote> Here are the plug-ins: Nvidia 3D Vision 7.17.13.4475 ==> listed twice </blockquote> NVIDIA 3D Vision Streaming plugin for Mozilla browsers NVIDIA 3D Vision plugin for Mozilla browsers These are separate programs. A copy of a program would have the same full name but different version numbers.