Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

No matter what letter I type in after "To" to Write a message, the same email address appears.

  • 1 baphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu user01229325

more options

I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

All Replies (1)

more options

Welcome to the new and not improved address suggestion scheme. Instead of looking for Starts With it now works on It Contains.

This is a big source of complaints with all versions starting with v31.

You either have to keep typing until it finds who you are looking for or go back to a version before they broke it like v24.6.

Maybe one day the developers will come to their senses and go back to what worked for most users and abandon this new process. All they would need to do is read the forum posts since they released this broken software.