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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I try to use Thunderbird to connect to my Outlook account, I receive this error message: "User is authenticated but not connected."

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  • Igcine ukuphendulwa ngu Leibniz

Leibniz
Leibniz
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In the past, I have not had any problems connecting to Outlook. This problem started today. After the error message, Thunderbird instantly deletes my inbox and all of its contents from my hard drive.

I have double-checked my password and it is correct. Please help. Thanks.

In the past, I have not had any problems connecting to Outlook. This problem started today. After the error message, Thunderbird instantly deletes my inbox and all of its contents from my hard drive. I have double-checked my password and it is correct. Please help. Thanks.

Okulungisiwe ngu Leibniz

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Are you using office 365 ? If yes please read: https://support.mozilla.org/en-US/questions/1004344

Leibniz
Leibniz Umnikazi wombuzo
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Thanks. I am using Office 365, but unfortunately the link doesn't help.