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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird on Win8.1 leaves grey rectangle on desktop

  • 4 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu tonyjover

tonyjover
tonyjover
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Hi,

When using TB (24.6.0) on Win8.1 it will suddenly place a large grey rectangle top left of the screen. This is on top of everything. I'm guessing that it is the remnants of a pop-up window that for whatever reason hasn't closed correctly. It's not the pop-up that appears bottom right to advise of new messages. I have not determined exactly what triggers this - it doesn't happen all the time.

If I close TB the rectangle remains. Task Manager shows TB as still running as a Background Process. Ending this process removes the rectangle. I am going to guess that the rectangle is supposed to be a dialogue box and is awaiting an input from me?

Plugins appear to be happy with two exceptions - Java Development Toolkit and VLC Web Plugin, both of which are set to "Ask to activate"

Any suggestions?

Thanks, Tony

Hi, When using TB (24.6.0) on Win8.1 it will suddenly place a large grey rectangle top left of the screen. This is on top of everything. I'm guessing that it is the remnants of a pop-up window that for whatever reason hasn't closed correctly. It's not the pop-up that appears bottom right to advise of new messages. I have not determined exactly what triggers this - it doesn't happen all the time. If I close TB the rectangle remains. Task Manager shows TB as still running as a Background Process. Ending this process removes the rectangle. I am going to guess that the rectangle is supposed to be a dialogue box and is awaiting an input from me? Plugins appear to be happy with two exceptions - Java Development Toolkit and VLC Web Plugin, both of which are set to "Ask to activate" Any suggestions? Thanks, Tony

All Replies (4)

tonyjover
tonyjover Umnikazi wombuzo
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TB just updated to 31.0 - so far no rectangle, but that might be just coincidence.

tonyjover
tonyjover Umnikazi wombuzo
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Yes, it was co-incidence. One more piece to the puzzle - I believe it only happens if TB is not the active frame on screen. That's certainly what happened to me this morning.

christ1
christ1
  • Top 25 Contributor
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Can you provide a screenshot? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

tonyjover
tonyjover Umnikazi wombuzo
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Sure. I suspect that it's a part-drawn dialogue box, which would explain why a TB Background Process is shown as running even after TB is closed.

Okulungisiwe ngu tonyjover