Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 2 uphendule
  • 5 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu John99

more options

My firefox (ver 29) have been crushing since I updated my Ubuntu version to the last one. I cannot send a crash report because there is a problem also with that. Here is what I could copy:

AbortMessage: [Parent 2323] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136 Add-ons: ubufox%40ubuntu.com:2.8,%7B2e1445b0-2682-11e1-bfc2-0800200c9a66%7D:2013.09.20.beta,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.22,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:2.6.8.28,%7B3d7eb24f-2740-49df-8937-200b1cc08f8a%7D:1.5.17,yesscript%40userstyles.org:2.0,ramback%40pavlov.net:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,langpack-es-ES%40firefox.mozilla.org:29.0,langpack-en-GB%40firefox.mozilla.org:29.0 BuildID: 20140428194004 CrashTime: 1402474183 EMCheckCompatibility: true FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1401879811 Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965Q x86/MMX/SSE2 -- 2.1 Mesa 10.1.3 -- texture_from_pixmap xpcom_runtime_abort([Parent 2323] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 49959 StartupTime: 1402473862 Theme: classic/1.0 Throttleable: 1 URL: about:newtab Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties

This report also contains technical information about the state of the application when it crashed.


AbortMessage: [Parent 2941] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136 Add-ons: ubufox%40ubuntu.com:2.8,%7B2e1445b0-2682-11e1-bfc2-0800200c9a66%7D:2013.09.20.beta,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,langpack-es-ES%40firefox.mozilla.org:29.0,langpack-es-CL%40firefox.mozilla.org:29.0,langpack-es-MX%40firefox.mozilla.org:29.0,langpack-en-GB%40firefox.mozilla.org:29.0,langpack-en-ZA%40firefox.mozilla.org:29.0,langpack-es-AR%40firefox.mozilla.org:29.0 BuildID: 20140428194004 CrashTime: 1402477815 EMCheckCompatibility: true edit for privacy ~J99 FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1401879811 Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965Q x86/MMX/SSE2 -- 2.1 Mesa 10.1.3 -- texture_from_pixmap xpcom_runtime_abort([Parent 2941] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3632 StartupTime: 1402474937 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties

This report also contains technical information about the state of the application when it crashed.

My firefox (ver 29) have been crushing since I updated my Ubuntu version to the last one. I cannot send a crash report because there is a problem also with that. Here is what I could copy: AbortMessage: [Parent 2323] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136 Add-ons: ubufox%40ubuntu.com:2.8,%7B2e1445b0-2682-11e1-bfc2-0800200c9a66%7D:2013.09.20.beta,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.22,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:2.6.8.28,%7B3d7eb24f-2740-49df-8937-200b1cc08f8a%7D:1.5.17,yesscript%40userstyles.org:2.0,ramback%40pavlov.net:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,langpack-es-ES%40firefox.mozilla.org:29.0,langpack-en-GB%40firefox.mozilla.org:29.0 BuildID: 20140428194004 CrashTime: 1402474183 EMCheckCompatibility: true FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1401879811 Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965Q x86/MMX/SSE2 -- 2.1 Mesa 10.1.3 -- texture_from_pixmap xpcom_runtime_abort([Parent 2323] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 49959 StartupTime: 1402473862 Theme: classic/1.0 Throttleable: 1 URL: about:newtab Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties This report also contains technical information about the state of the application when it crashed. AbortMessage: [Parent 2941] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136 Add-ons: ubufox%40ubuntu.com:2.8,%7B2e1445b0-2682-11e1-bfc2-0800200c9a66%7D:2013.09.20.beta,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,langpack-es-ES%40firefox.mozilla.org:29.0,langpack-es-CL%40firefox.mozilla.org:29.0,langpack-es-MX%40firefox.mozilla.org:29.0,langpack-en-GB%40firefox.mozilla.org:29.0,langpack-en-ZA%40firefox.mozilla.org:29.0,langpack-es-AR%40firefox.mozilla.org:29.0 BuildID: 20140428194004 CrashTime: 1402477815 EMCheckCompatibility: true '''edit''' ''for privacy ~J99''<!--Email: tatiana.alejandra.dcp@gmail.com --> FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1401879811 Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965Q x86/MMX/SSE2 -- 2.1 Mesa 10.1.3 -- texture_from_pixmap xpcom_runtime_abort([Parent 2941] ###!!! ABORT: file /build/buildd/firefox-29.0+build1/ipc/chromium/src/base/pickle.cc, line 136) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3632 StartupTime: 1402474937 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties This report also contains technical information about the state of the application when it crashed.

Okulungisiwe ngu John99

All Replies (2)

more options

That is an Ubuntu Canonical build of Firefox.

IIRC they do not send crash reports for Release versions. The Ubuntu Fx29 worked ok for me I am currently using & posting from Fx31.0a2 (2014-06-08) on Ubuntu LTS 12.04

Have you tried in Firefox's safemode

more options

OK this could also involve plugins so as a test please also disable any plugins and see if that prevents crashes.

What is your desktop if it is Unity you will have System Monitor open that and see a simple graphic of what your memory state is. There is also a lot more detailed information available if you

  1. Key into the location bar of Firefox about:memory then hit the Return key
  2. Wait a few seconds, while it loads & use the button measure.
  3. Wait again possibly a few minutes, and an interactive report page appears.

The page has more detail than you need and may not even work if you are about to crash, but just from its main headings you should be able to see if Firefox is seriously running out of available memory.


My Notes

Potentially related

  • Bug 897870 - crash in mozilla::Logger::~Logger with abort message: "file e:/builds/.../ipc/chromium/src/base/pickle.cc, line 136" (Pickle::Pickle)
    (Old but marked as [leave open] Keywords: crash, regression, topcrash )
  • Why isn't the plugin-container.exe crash not fixed? /questions/990515
  • update also potentially threads /questions/1003590 & /questions/986892

Okulungisiwe ngu John99