HI bermihowie, Thank you for your question, I understand that you are updating, but there is no connection? Could you please provide a screenshot of this update notification?

• What is the model of your phone? (ZTE Open, ZTE Open C LG Fireweb or Alcatel OneTouch Fire)
• What is the OS version found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
• Please provide the exact steps to reproduce the issue you are encountering.
• Who is your current cell phone carrier?
• How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

Thank you for your response just to clarify it's an iMac, not a phone. Sorry if I pressed the wrong button. attached is 2 jpegs of the prompt I get, and what stays onscreen

I'm using the current version of firefox which I downloaded 10 days ago - new 2nd hand computer with a new HD (27" screen) that had been returned to factory settings. Should I just delete FF and re-load it?

Your question was posted under the Firefox OS product which is Mozilla's own mobile operating system. I have now moved this to the Firefox for Desktop product.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

• Firefox 29.0.1: http://www.mozilla.org/en-US/firefox/all.html

• Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
• Install the new version that you have downloaded
• https://support.mozilla.org/kb/Installing+Firefox+on+Mac

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

• http://kb.mozillazine.org/Profile_folder_-_Firefox

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}