Firefox 技術支援討論區

Hello! Since I updated Firefox to 118.0.1 (latest version when writing this) the Teams Large Gallery mode in Firefox is displaying black and eventually all the participants appear but the performance is 1 frame per minute. All the cameras are frozen and occasionally the display refreshes for one single frame.

Audio is working fine and default Gallery mode (only 4 camera displayed) still works normally.

Thank you!

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

I run a website that is custom built and we are seeing a potential issue in which the headers and header links are showing in the reader view of every page above the content for the page. But I'm also not sure if this is necessarily bad or might be affecting SEO.

Does anyone know whether this is detrimental to SEO, and if so, are there any suggestions on what might be causing this to happen in the code?

now unable to open www.talktalk.co.uk/mail since TalkTalk updated their website. Get a spinning circle but no connection. TalkTalk customer service do not accept liability. The website is OK with Microsoft edge.

Really too much PR_END_OF_FILE_ERROR

https://www.bbc.co.uk/news/uk does NOT have issues.

this error message occurs regularly ( and sometimes with amazon.de)

Please fix the bug that causes this, or allow a option to ignore the (non existent) error.

I've used FF for coming up to 15 years, i don't know if it's related to the update but potentially so - videos (notably youtube e.g. https://www.youtube.com/watch?v=GIzgSwgvmtw just don't seem to play right now).

The video will play for 0.5s, and then freeze whilst the loading circle revolves, but the audio continues. Seeking on the video causes same isse. Randomly sometimes it works.

Have tried - Disabling extensions - Safe mode - Reset profile - Updated all drivers and windows - Restarted FF and machine - Updating some items found here (https://www.reddit.com/r/firefox/comments/wwnxtu/youtube_videos_freezing_since_updating_to_1040/) - Disabled hardware and combinations of above

Unsure what to do here, seems to work okay in other browsers, been happening for a few weeks so far. Netflix has similar but not as bad, youtube seems biggest offender but maybe because i use it the most

Since my last Firefox update, tabs crash or freeze and cannot be resolved. Each time, I have to shut down Firefox to open a tab. This makes shopping impossible as links to payments do not respond or say they are loading but never load. I have tried all the possible solutions and fixes mentioned on here but nothing is working. I have never had any trouble with Firefox before so this is a pain.

Dear Support Team, I didn't ask for a translate add-on, I even uninstalled it and can't find it anymore still this damn window always pops up to ask me if I want the page translated. I especially don't want windows pop-up I didn't ask for, even if they offered me 100€ for free. Please help or I can't go on using this nice browser. Thank you.

Best regards

It really irritates me whenever i use youtube, facebook and other kinds of websites. The missing of the round corners makes the whole page sucks and ugly. I tried updating firefox, checked my settings, nothing changed. Is there a way to fix this?

Now unable to open www.talktalk.co.uk/mail since TalkTalk updated their website. Get a spinning circle but no connection.

I have been using Firefox for many years with no problem accessing TalkTalk Mail.

No problem using Microsoft Edge.

It's sometimes difficult enough keeping up with changing internet but going to rely on home button and it's not there, nor is it in the customize toolbar area. So, in this-this is yet another procedure to hunt and read.

I have always used Firefox, but also have Chrome and Edge on my 17" PC. For the past week or so, my scroll bar (on right side of screen) has "disappeared". It is actually still there, but so skinny that it cannot be seen or used. I Googled solutions to this, and found an article that had 8 possible solutions. I went through all 8, went into the various control options. Still, the same problem. Downloaded the latest version of Firefox and installed. Still the same problem. So- I decided to see if it was an issue with my pc. I tried the Chrome browser. It works fine. I tried the Edge browser. It works fine. I know now that the problem is with the Firefox browser. Something "went wrong" in the latest version. To add to this -- I also have to note that if I shut down and restart the pc, I can get the Firefox scroll bar to return (sometimes). BUT (this is really weird): if the scroll bar appears normal, the bar at the top of the page (not sure what that is called) does not work correctly/ is missing features. This is what happens: there is no X to exit a page, there is no "V " sign to make a page small, etc. All 4 symbols that should be in the top right side of the top bar are missing. Also, there are no tabs available. It won't allow you to have more than one tab! So, if you are in your gmail (for example), you must close out the gmail in order to do a google search or do anything else! Something is terribly wrong with the latest Firefox update.

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone knowing more than a single language. No extensions related. I need to completely disable that. My firefox is up to date: 118.0.1 (64-bit).

Thank you Arturo

After installing the latest update on my dell PC, firefox came up with a blank screen that would not allow search or even close. I had to use task manager to close and then uninstall. Note sure it's going to work.

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

as of 2023/09/29 hulu, netflix, prime and disney+ are not playing videos on firefox, after making zero changes to settings or configuration.

I tested Netflix on Google Chrome and videos played, confirming this is a Firefox issue. I cleared recent/all history and changed passwords for those sites. Netflix logs me out if I attempt to play content. Speedtest reports 200 mb/s. Mozilla VPN is installed but turned off. Netflix sign in reports a new device/login in my state which is different from the VPN setting so this confirms that the VPN is not active and blocking content. HBO/Max videos play correctly and that site does not have the same issues. Firefox has crashed numerous times in the last two weeks. Sometimes just a single tab, sometimes a full application insta-quit.

I prefer to compartmentalize usage across different browsers for privacy/security reasons and would like to continue to use Firefox for these streaming services.

How about you let ME decide if I wish to continue to a site. I have several bookmarked sites that I know are secure, yet because the http address is odd? firefox won't load the pages, where as Internet exploder will access them.