Firefox 技術支援討論區

Trying to play a video on Amazon, I get the following message:

Microsoft Silverlight is not installed Install the free Silverlight plug-in; it will just take a minute. Please refresh this page when the installation completes. If you have issues after installing, restart your browser and try again. If the issue persists, try using our new HTML5 video player on Chrome, Internet Explorer 11 on Windows 8.1 or later, Microsoft Edge or Opera.

If I'm reading this correctly, Amazon can play videos natively in the latest versions of Chrome, IE, Edge, or Opera, but requires an extra plug-in (Silverlight) to work in Firefox. Is that right? Is there something wrong with FF? Or something wrong with Amazon?

If it makes a difference, I'm running FF 53.0.3. And the video played just fine once I installed Silverlight.

After updating to the new version 41.0.1, silverlight has been crashing many times throughout the day for several days in a row now. Yesterday for example, I sent at least 24 crash reports to Firefox. So last night I went back to version 40.0.3. So far I have had no silverlight plugin-in crashes yet. Is any IT or contributors aware of this problem? I need Firefox to be reliable for what I do for a living. This is not reliable.

CRASH REPORTS as of 10/5/15:

064a31df-e962-4b26-9136-c9f32c417dea 10/5/2015 3:07 PM

fa0155ae-5a57-49e3-88a5-e018f1fbf1a2 10/5/2015 2:25 PM

95acbb05-5ed4-4ab2-adae-8fcbf493ae32 10/5/2015 2:23 PM

bp-be79a679-9b0d-4a01-897d-077712151005 10/5/2015 1:05 PM

bp-feb51949-2d5d-4718-b80f-296d82151005 10/5/2015 12:45 PM

bp-914fe113-43ae-4f83-a7e3-699f22151005 10/5/2015 12:41 PM

bp-593ddc91-8532-4c44-911a-8cd832151005 10/5/2015 12:30 PM

bp-4791d254-4071-4e95-80a9-9c6212151005 10/5/2015 11:43 AM

bp-6609cd0d-875b-47e9-a487-ff4412151005 10/5/2015 11:40 AM

bp-c152f045-a8fe-4150-97fc-d9ad82151005 10/5/2015 11:38 AM

bp-3405a083-55b3-414e-a165-cc0f12151005 10/5/2015 11:37 AM

bp-df68600d-2f93-49b8-b060-108262151005 10/5/2015 11:25 AM

bp-786a544a-9113-461e-97f1-38f902151005 10/5/2015 11:23 AM

bp-b48a93e1-2720-4bcf-95de-ae2ba2151005 10/5/2015 10:55 AM

bp-6e9b7fa2-0080-403d-a5d6-08f8b2151005 10/5/2015 10:43 AM

bp-4f3433fe-57d1-40af-bf4d-22b222151005 10/5/2015 10:38 AM

bp-39bb350d-195c-467f-9821-212f82151005 10/5/2015 10:36 AM

bp-f1e2d4e3-f9e5-43dc-b603-caa652151005 10/5/2015 10:35 AM

bp-65adf6f8-bb34-489d-8c70-dfa392151005 10/5/2015 10:06 AM

bp-34a667f3-c384-4858-a2cf-b492f2151005 10/5/2015 10:06 AM

bp-7d02b777-e184-4fcb-ac7f-575ee2151005 10/5/2015 9:28 AM

bp-d55242a2-b8e8-4b35-ba74-b0e982151005 10/5/2015 9:25 AM

bp-4fa26cd3-b2b3-4653-a8b0-ee7672151005 10/5/2015 9:25 AM

bp-b977b3ea-0221-429b-864e-018232151005 10/5/2015 9:22 AM

bp-fa5a0956-3219-48e2-ae7e-a68472151005 10/5/2015 9:18 AM

bp-a8715896-2ca3-4a3e-a864-14ad02151005 10/5/2015 8:46 AM

13ffaa43-075b-43ff-a6f5-622f79f389c6 10/5/2015 8:45 AM

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

I recently had an issue with my ISP. My ping was over 1000 and my Download/Upload speeds were .07 or so. While this was going on (well before I realized there was a problem.) I was watching a movie on Amazon. Now silverlight in just firefox is broken. It keeps thinking that my connection is crap. I can not seem to fix this issue.

What I have tried to do: Uninstall/Reinstall Firefox and Silverlight Clear all Application data in regards to firefox Delete all Cookies/browsing history.

Funny thing I have tested the problem in Internet Explorer and found silverlight to be working fine. Yet when i go back to firefox it will not work.

When I try to use Xpedition of the UK Ordance Survey mapping sites I get a message saying that the Microsoft Silverlight account is invalid and saying I should sign up for a devleloper account. Both sites work fine in Chrome.

Whenever I click on a Netflix movie, the Silverlight plugin crashes, but Netflix works fine in Chrome. Uninstalling/reinstalling Silverlight multiple times hasn't worked, and neither have solutions posted by other users - eg adjusting Permission settings to "Allow" Netflix.

I've been using Firefox ESR as a work-around for Firefox not working with silverlight for some time now. Today, my browser updated and quit working. I have to use this everyday in my work, so I'm looking for another work-around, is one available? I like the security I feel Firefox has and do not want to use anything else. Thank you in advance for any help you can offer.

I am using WIN XP SP3 32 bit on a desktop computer. Firefox prompted me to update Silverlight, which involved uninstalling the existing version of Silverlight, which I did. But when I tried to install the latest version, it wouldn't let me. It actually got to the Installer, then this was the message I got.

"Message ID: generic You reached this page since you encountered problems with the installation of Microsoft Silverlight. In many cases these problems are due to incompatible browser and operating system or due to an old pre-release version of Silverlight. Please follow the Uninstall Instructions to remove any previous versions from your system and then visit the Silverlight Web site and install the latest version. "

What does all this mean, please? I'm not stupid & can manage most basic things, but am not a techie by any means...please, can someone please help me & tell me what I should do next? I am an aged pensioner, thus cannot upgrade my computer, as I haven't the budget to save up for a new one (or a re-con one either!).

I am under the impression that I need Silverlight if I want to watch most videos, and I do daily. (Meditations, mainly).

Thanks in advance Peace and Love Sylvia

I am trying to open a link and keep getting request to download add on for silverlight.. I can download but it does not open and just goes back to the page that says to download it.

This is a job stopage for me.

Kim

I have the .js file that was supposed to boot up following my crash, however, it never did. I quickly copied and saved it to numerous places on my desktop to ensure it doesn't get lost or rewritten by firefox. I tried renaming it "recovery.js" and "sessionstore.js" while also taking out the other (new and invalid) restore .js files in there. However, even leaving the original backup that didn't open, and only it as the "restore.js" or as a "sessionstore.js" doesn't help. I open up forefox and it still only opens up my homepage without inquiring into restoring tabs. Again, I am positive that I have left the original restore file and only it in the folder. (I know it is the right one because it is monstrously long and I eye'd it and found some of the tabs I had. I'm on osx and don't know what else to do. Every poster with a similar problem says this is the solution, but it is simply not working for me. Is there anything else I can try? Is there something else I am missing? Thank you.

EDIT:

Now this is particularly peculiar. I finally got the application to restore. Again, the only one file in the folder is the original file with all ~40 tabs. It is named "restore.js" however. When the "this is embarrassing" restore window arose, it asked if i wanted to restore the two tabs that were open when I crashed firefox to replace the restore file. I looked in the folder and as I left it, the only file in there is the original .js with the ~40 tabs.

This has officially been catapulted to the point of making absolutely no sense.

I am curious as to why the silverlight plugin ramps the fans up (3k+ rpm) when I am watching prime video's in Firefox, but when watching the same video's in Safari, the fans a pretty much the standard 2000 (2k - 1.5k) rpm. Happens with youtube too. Safari and web videos is way quieter and I guess I just don't understand why the difference.

Is there a way to get FF to throw a little less power at these video's so as to not light the fans off so much? It can really drown out the video audio depending on what it is. As it is, I use Safari for watching video's, but hate having to have 2 browsers open.

Netflix stopped working on my PC in Firefox. When I go to options-content and uncheck "play DRM content" it starts working.

I realize the Primetime plugin is intended to facilitate playback of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content.

As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

I uninstalled Silverlight and re-installed it, but that did not make a difference. It was working fine a few weeks ago, bu tthat was the last time I tried to play a movie, so I'm not sure when this issue actually started, so I can't match it up with a particular update to anything that may have caused it.

I've uninstalled and reinstalled both Firefox and Silverlight many times now. I can use Netflix on all other browsers but it's like Firefox won't even recognize the program. I'm trying to use an online software called Xactimate that I can only use on Firefox and it requires Silverlight. It's not in the list of plugins at all so I can't opt to have it always activate. Any ideas??

My only entertainment is Netflix. I used to be able to use Firefox to play it using Silverlight. I understand why you've dropped Silverlight. I see you have an alternative for Windows machines but what Mac? I hate using Google Chrome to access my Netflix. Oh. I use the latest Firefox for Mac.

Pipelight still works in Midori browser so I don't think there is a problem with an updated pipelight, or Wine. Pipelight does not show in the list of plugins in Firefox, can you tell me how to check it's status in command line, or help me get it working again in some other way? Using pipelight is very important to me. I reinstalled it as per: sudo apt-get remove pipelight

sudo apt-add-repository ppa:pipelight/stable sudo apt-get update sudo apt-get install --install-recommends pipelight-multi sudo pipelight-plugin --update

Then install the silverlight plugin:

sudo pipelight-plugin --enable silverlight

Thanks