顯示下列標籤的問題:

Refund Request

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has b… (閱讀更多)

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has been cancelled. It has a 30 day guarantee. Please refund my payment of $64.78 for invoice# DCANJX09-001 on September 18, 2026. Thank you. Mary

Open 1

Why is "Link" asking for my credit card information?

It looks like "Link" has hijacked my credit card, it is listed as what will pay Mozilla VPN. How can I avoid this and pay you directly the way I've done from the beginnin… (閱讀更多)

It looks like "Link" has hijacked my credit card, it is listed as what will pay Mozilla VPN. How can I avoid this and pay you directly the way I've done from the beginning.

Asking because there was several attempted frauds on my CC the bank stopped. Original CC has been blocked and cancelled. Went to put new CC information in and find it will go to "Link". Please explain if you can.

Open 1

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine.

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine. How do I cancel m… (閱讀更多)

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine. How do I cancel my subscription without having any customer service reps to speak with?

Solved 1

How many devices can add Mozilla VPN under my current subscription?

I purchased a new laptop, want to add Mozilla VPN protection, signed into my account, find no information telling me how many devices can add Mozilla VPN under my current… (閱讀更多)

I purchased a new laptop, want to add Mozilla VPN protection, signed into my account, find no information telling me how many devices can add Mozilla VPN under my current subscription. Thank you.

Open 2

Need to cancel subscription due to death

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted]… (閱讀更多)

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted] @gmail.com...

[redacted], or [redacted phone# from public] Michele

Open 1

Howw do I cancel my subscription?

I no longer need a VPN service, and I would like to cancel my subscription! Your service did a wonderful job protecting my computer, and what I do online! Thank you! … (閱讀更多)

I no longer need a VPN service, and I would like to cancel my subscription! Your service did a wonderful job protecting my computer, and what I do online! Thank you!

Solved 2

Subscribe to Mozilla VPN on PC

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the s… (閱讀更多)

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the subscription for the service via a browser based interface on a PC, but, it seems like this is not currently possible. Is that the case?

I see someone else has already asked similary: Mozilla VPN availability on F-Droid would also be a plus.

Solved 6

Refund Request for Automatic Mozilla VPN Renewal

Hello Mozilla Support, I would like to request a refund for my recent Mozilla VPN subscription renewal. The subscription was renewed automatically just now, but I no long… (閱讀更多)

Hello Mozilla Support,

I would like to request a refund for my recent Mozilla VPN subscription renewal. The subscription was renewed automatically just now, but I no longer use the VPN and did not intend to continue the subscription.

I have not used the service since the renewal. Please cancel my subscription and refund the latest charge to my original payment method.

Thank you for your help.

Open 1

Mozilla VPN not working in Italy

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via V… (閱讀更多)

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via Vodafone Italy as my ISP.

Open 1