Firefox 技術支援討論區

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten seconds before the actual audio plays that dialog. It doesn't occur when I am using Chrome.

Thanks.

The latest update of Firefox has rendered browsing nearly impossible . Many websites do not open at all, without showing error messages. For example, if I type google.com in the search bar and hit enter, nothing happens. I can, however, visit DuckDuckGo.com and search for Google. The search results come up as usual but if I click the link to google.com, again, nothing happens. If I search for "New York Times" on DuckDuckGo and click the link for nytimes.com the new york times website opens without a problem. Is there a solution to this?

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple customers receiving the below error when they try to submit their payment (after entering all card details and completing the captcha). Stripe have advised that the issue is related to 3DS with our customers bank accounts. However, we think we have identified that this problem is actually related to customers using the Firefox browser. We have been able to process test donations with no issues using chrome but receive the same error using Firefox with the same card details.

As of a month or so ago I have been unable to watch age restricted videos on YT. The warning prompt appears asking me to verify that I want to proceed. When clicked, it simply takes me back to the YT home page. Restricted mode is set to off and I am able to watch these videos in Internet Explorer with the same Google account. I have also ran FF in safe mode and it still takes me back to the home page.

Dear sirs,

I have been a loyal longtime firefox/mozilla user going back to netscape in the 1980s. I am contemplating changing my default browser to safari and stopping using firefox.  I am a research scientist and infectious disease specialist.  My publications can easily be found by googling/searching "Stephen Beres".  I am having a difficulty that when I connect to the National Center for Biological Information (NCBI) Microbial Genomes Database (https://www.ncbi.nlm.nih.gov/genome/browse#!/prokaryotes/) to search genetic/genomic information for microbial pathogens relevant to my research, the page in firefox no longer displays properly  allowing me to conduct searches of the database.  This is not a problem if I switch to safari and plug in the exact same URL.  I cannot be loyal to firefox if it does not work.

I just upgraded to Ubuntu 22.04 and along with that I upgraded Firefox. It's no longer possible to scroll the comment section of articles, just the main page. I've seen this on both the National Review and the NY Times. The scroll bar is also not persistent, it only shows up when the mouse is over it. Is there a way to fix this or is this a bug in Firefox 100.0?

Hi all. I am having a strange issue with Discord. I can get notification sounds and all other media plays fine there. But whenever I try to "speak comment" or set the settings to always speak comments, nothing happens. The tab shows "playing", but no audio comes out, and nothing shows coming through on the mixer.

Chrome does speak as expected. A different computer, same version of Firefox also does speak as expected (in a different voice though). So that narrows it down to something in this particular copy of Firefox that is causing the problem. Plugins, settings and extensions on the two computers look the same. Also tried a different audio interface. If anyone has any ideas, please let me know!

Specs: Windows 10, Firefox 91.0 32 bit (both computers)

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook. FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again.

I've downloaded your new version"100" a few times and have found the same problem as a few others. I've tried re-installing a few times, and even after completely un-installing older versions, including clearing cache data etc., but the same thing happens. Are there a few 'bugs' to fix in the new "100" version or is another browser sabotaging this version in some way? I didn't have problems with earlier versions.

In order to reproduce:

1. Browse to klarna.com 2. click on [login] and then [login for customers] 3. page will redirect to https://app.klarna.com/login?market=de&utm_campaign=header-login-link&utm_medium=referral&utm_source=klarna 4. (you should have an account, if not just create one and proceed with following step) 5. click on [sign in] 6. enter email assigned with your account 7. click on [Confirm and Continue] 8. (a verification code is sent to the email or phone assigned with your account) 9. enter verification code 10. page will redirect to https://app.klarna.com/ and will show a frame where to adjust settings about how klarna will collect data by tracking technologies. 11. click on any button to close that frame (accept all / required settings only,...) ---> Does not work :-(

Until the most recent update of Firefox, I was able to access atrribute data of a GIS map feature on the GIS Open Data, State of Michigan website:

https://gis-michigan.opendata.arcgis.com/datasets/2020-voting-precincts/explore?location=44.909859%2C-86.310800%2C6.97

Now, I can not click on any feature. I can do this, however, using Chrome. What is the issue, here?

So, I've been trying to login to TikTok using Firefox version 100 but it won't let me login because Firefox seems to send too many requests or something that causes TikTok to restrict my login. Each time I try to login, I get the "too many attempts" message.

What's weird is that by using Firefox ESR (I think it was version 93), I'm able to login to TikTok, but it breaks WhatsApp web's login and sends it to a refresh loop. I've tried to disable all my privacy and proxy settings for TikTok on Firefox version 100 and it does not seem to have fixed the issue.

Having any google related webpage open for more than a couple of minutes causes it to disconnect (gmail, calendar). This results in no connectivity to any Google services. Opening new tabs will refuse to load even Google.com. The only fix is to completely close out of Firefox and relaunch. But having gmail open for a few minutes will result in it disconnecting again.

The issue persists in 'troubleshooting mode' as well as after doing a refresh. I have experienced this now for the past couple of weeks on my Windows 10 work laptop. I have also seen this on 2 different Linux machines in the past few days. I had attempted to disable http3 and telemetry settings from an older post I had found, but no luck. Not sure what else to try at this point.

When I create a profile with a name and then open that profile, the first thing I do is log in to Firefox Accounts if I need to. The problem is, if I use the name I want to use, I get what you see attached. Why is this happening?

I used to be able to access my HSA web site but now I get the Firefox error above. I have disabled my firewall, cleared my cache and still am unable to access the web site. Can someone help?

The last Firefox update made my website not work properly. I have dropdown menus that are no longer clickable or responsive to hovering on Firefox after the last update. Please check Gardenerd.com. It still works fine on Chrome, so I know it's not my website. It's Firefox. Please put it back so people can access my site content like before.

(This issue has been happening for several months, perhaps even a year or more)

My issue's example is me trying to log in to Duolingo. When I try to log in with google, a popup appears where I select which google account to use, the popup closes, and then the sign in button loads perpetually. I left it to load for over an hour and nothing happened.

I tried the same thing with Microsoft Edge and I could log in with google perfectly fine.

This has happened to me on other websites too, but the issue is worse with Duolingo because if you have a google account associated with Duolingo, it requires you to log in with google. I can't use my password to log in, so I can't use Duolingo on Firefox

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to your Chrome.

Very unhappy with this

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

I experience the exact same issue as [https://support.mozilla.org/en-US/que.../1311714] since I've updated to Firefox 100 on macOS.

E.g. I get a page not fully loaded.

myheritage.fr works fine in private browsing and on iOS.

I tried to reload the page bypassing the cache and force a fresh retrieval: Mac=Command+Shift+R

It works "fine" for the current page. However, when I go to another page of the website then the new page gets broken.

I also tried to :

• Clear cache and local storage
• Deactivate plugins and themes
• Change the Network.dns.disablePrefetch value
• Change the dom.storage.next_gen value
• Use the safe mode
• Use the recovery option

None of the above work. Not to mention that the website works well in private browsing and on safari.

Thank you in advance for your help.