搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Windows 8 critical update crashed lost browser and all history and tabs how do i get old browser

  • 1 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 John99

more options

Install Windows 8 Critical update; computer crashed and lost everything; Microsoft OS will not let me back into programs, keeps blocking me and gives me a temp password so I can still use PC. Had to reinstall FIREFOX, can't recover old browser and my very important tab. I can't get to backup file and Microsoft is unable to fix the problem, so I am starting from scratch. Tried to use Profile information but it contains only my current profile. Hope you can help.

Install Windows 8 Critical update; computer crashed and lost everything; Microsoft OS will not let me back into programs, keeps blocking me and gives me a temp password so I can still use PC. Had to reinstall FIREFOX, can't recover old browser and my very important tab. I can't get to backup file and Microsoft is unable to fix the problem, so I am starting from scratch. Tried to use Profile information but it contains only my current profile. Hope you can help.

被選擇的解決方法

If you do not have the original profile folder and its contents, or some backup of that; there is not anything we can do to help.

  • Do you have any forms of backup at all ?
  • Did you sync with another device ?

I am assuming the original hard drive has been reformatted, or is totally unusable.

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

more options

選擇的解決方法

If you do not have the original profile folder and its contents, or some backup of that; there is not anything we can do to help.

  • Do you have any forms of backup at all ?
  • Did you sync with another device ?

I am assuming the original hard drive has been reformatted, or is totally unusable.