How do I prevent Firefox from locking up when I click on "Save As" under the "File" menu (resetting Firefox didn't solve the problem)?
I'm running Windows Vista Home Premium OS on Dell XPS 420 system. Firefox locks up each time I click on "Save As" under the "File" menu. Resetting Firefox did NOT solve the problem. If, instead of using Firefox, I log on to a website using Microsoft Windows Internet Explorer, the "Save As" feature works fine, as it should. I would occasionally like to save a web page, using "Save As" while using Firefox, instead of copying the page to a Word Document, and then saving it.
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What do you mean by locks up?
Are you taking about PAGE SAVE AS?
Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
When I click on "Save As" under the "File" menu in Firefox, the application freezes up, and does nothing. If I then click on anything in the application (including the "X" in top-right corner, to exit the application), the image on the screen becomes greyed-out, and the words "not responding" appear in the title bar. The only way I can exit the Firefox application is to activate the Task Manager, and click on "End Task" after highlighting the Firefox application.
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
After resetting Firefox THE SECOND TIME, the SAME PROBLEM exists. Resetting Firefox did NOT solve the problem.
Try to delete the MRU (Most Recently Used) ComDlg32 registry keys with the regedit.exe program.
Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32
Delete the subkeys (LastVisitedPidlMRU and OpenSavePidlMRU)
Be careful with editing the registry as there is no Undo possible: all changes are applied immediately.