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Firefox constantly crashing...

已張貼

Hi,

I've been using Firefox for man years, on all my devices.

But since yesterday, on my main PC, Firefox crashes constantly.

It appears to be random, on various sites, at various times (ie 10 seconds after restarting, or 10 minutes after restarting).

I have tried:

- Resetting Firefox. - Reinstalling Firefox. - Disabling/re-enabling extensions or plugins (though I don't believe I updates any since yesterday when the crashing started).

It's really annoying, and I've had to use Chrome (gulp) today. :-(

Hi, I've been using Firefox for man years, on all my devices. But since yesterday, on my main PC, Firefox crashes constantly. It appears to be random, on various sites, at various times (ie 10 seconds after restarting, or 10 minutes after restarting). I have tried: - Resetting Firefox. - Reinstalling Firefox. - Disabling/re-enabling extensions or plugins (though I don't believe I updates any since yesterday when the crashing started). It's really annoying, and I've had to use Chrome (gulp) today. :-(

被選擇的解決方法

Thank you.

I updated it, but it was still crashing.

I've now removed it and Firefox no longer crashes.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.6 r602
  • Torrent Stream Plug-in Version 2.0.8.1, Copyright (c) 2012 Innovative Digital Technologies
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • VLC media player Web Plugin 2.0.2

應用程式

  • Firefox 20.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • 技術支援網址:http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

擴充套件

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • TS Magic Player 1.1.21 (magicplayer@torrentstream.org) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon HD 6800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6738
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16384
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series)
  • windowLayerManagerType: Direct3D 10

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

其他

  • User JS: 否
  • 輔助功能: 否
Amit Kumar Thakur
  • Locale Leader
70 個解決方法 859 個答案

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

提出問題者

Would malware be picked up Comodo Internet Security?

Because I ran a full scan as soon as this started happening, but it found nothing.

Thank you.

Would malware be picked up Comodo Internet Security? Because I ran a full scan as soon as this started happening, but it found nothing. Thank you.
Amit Kumar Thakur
  • Locale Leader
70 個解決方法 859 個答案

you can once try above mentioned programs and let us know that worked or not.

you can once try above mentioned programs and let us know that worked or not.

提出問題者

Hi,

I have:

'No Malicious Items were detected'.

Hi, I have: 'No Malicious Items were detected'.
Amit Kumar Thakur
  • Locale Leader
70 個解決方法 859 個答案

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

Hello, Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Did this fix your problems? Please report back to us! Thank you.

提出問題者

Unfortunately that hasn't worked.

I first disabled hardware acceleration...but still got crashes.

Then updated my display drivers (they were out of date), but still got crashes.

This is what appears in the Mozilla crash report:

AdapterDeviceID: 0x6738 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1 AvailablePageFile: 14274547712 AvailablePhysicalMemory: 6446030848 AvailableVirtualMemory: 3850579968 BuildID: 20130409194949 CrashTime: 1367411368 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1367408644 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6738, AdapterSubsysID: 03ae1043, AdapterDriverVersion: 12.104.0.0

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 614 StartupTime: 1367411116 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.hotukdeals.com/ Vendor: Mozilla Version: 20.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Unfortunately that hasn't worked. I first disabled hardware acceleration...but still got crashes. Then updated my display drivers (they were out of date), but still got crashes. This is what appears in the Mozilla crash report: AdapterDeviceID: 0x6738 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1 AvailablePageFile: 14274547712 AvailablePhysicalMemory: 6446030848 AvailableVirtualMemory: 3850579968 BuildID: 20130409194949 CrashTime: 1367411368 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1367408644 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6738, AdapterSubsysID: 03ae1043, AdapterDriverVersion: 12.104.0.0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 614 StartupTime: 1367411116 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.hotukdeals.com/ Vendor: Mozilla Version: 20.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.
Amit Kumar Thakur
  • Locale Leader
70 個解決方法 859 個答案

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your cooperation! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

提出問題者

I only have two at the moment, due to not submitting, here they are:

bp-86695739-b3e8-4213-878c-c0d1b2130501

bp-827ff31c-16dc-4112-85a3-ac05f2130501

I will post the next 3 when I get them.

Thank you for your help. It is very frustrating for me as I love Firefox but obviously can't really use it at the moment.

I only have two at the moment, due to not submitting, here they are: bp-86695739-b3e8-4213-878c-c0d1b2130501 bp-827ff31c-16dc-4112-85a3-ac05f2130501 I will post the next 3 when I get them. Thank you for your help. It is very frustrating for me as I love Firefox but obviously can't really use it at the moment.

提出問題者

The next 3:

bp-74a8a45c-3007-4ba5-a04e-7033f2130501

bp-5d9a632f-a4ba-419e-af62-e4a002130501

bp-e44540ed-193d-4e9e-b9a9-fa21b2130501

The next 3: bp-74a8a45c-3007-4ba5-a04e-7033f2130501 bp-5d9a632f-a4ba-419e-af62-e4a002130501 bp-e44540ed-193d-4e9e-b9a9-fa21b2130501
Amit Kumar Thakur
  • Locale Leader
70 個解決方法 859 個答案

有幫助的回覆

you are using a old version of trustier(3.5.1208.34 or later) please update it and if it is not being updated uninstall it.

you are using a old version of trustier(3.5.1208.34 or later) please update it and if it is not being updated uninstall it.
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159841 個答案

有幫助的回覆

That is a problem with Trusteer Rapport

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

That is a problem with Trusteer Rapport *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/en/report-problem Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. Start Menu > Programs > Trusteer Rapport > Stop Rapport *http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

選擇的解決方法

Thank you.

I updated it, but it was still crashing.

I've now removed it and Firefox no longer crashes.

Thank you. I updated it, but it was still crashing. I've now removed it and Firefox no longer crashes.
cccarter69 0 個解決方法 1 個答案

I have also had this problem for about 2-3 weeks and it crashes up to 5+ times a day. It is really frustrating. I have sent the report in every time, but I never get a reply. I have also sent emails and those remain unanswered as well. I have tried all the different solutions, but they haven't worked. I am running Firefox 21. I have noticed as well that it is having issues since the last upgrade. How do I switch it back to a previous version?? Please help, I hate using IE or Chrome.

I have also had this problem for about 2-3 weeks and it crashes up to 5+ times a day. It is really frustrating. I have sent the report in every time, but I never get a reply. I have also sent emails and those remain unanswered as well. I have tried all the different solutions, but they haven't worked. I am running Firefox 21. I have noticed as well that it is having issues since the last upgrade. How do I switch it back to a previous version?? Please help, I hate using IE or Chrome.