What is causing software "hangup" and inability to print with Firefox 20.0 on Win7-64 Bit for PC?
Just updated Firefox with Ver.20.0 on a PC running Win7-64 Bit. Since doing this, Firefox seems on occasion to be slow/unresponsive requiring multiple clicks on a button to perform function. More of an issue is the fact that frequently get a message that document will not print since there is no access to printer. After exiting Firefox and then trying to restart program, get a message that Firefox is still running and either shutdown or reboot computer (which does seem to work). Have the same issue with a second PC running WinXP. Printer works fine with other programs, ISPs, etc.
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
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