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Cannot have vidoes played via HBO GO, as there seems to no way to add Adobe Flash Player as an add-on/pligin.

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  • 16 有這個問題
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  • 最近回覆由 Matt_G

akent35
akent35
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When I visit the HBO GO website, I have no problems logging in, nor selecting a video that I want to view. After selecting a video to view, the "Rating Screen" appears, but then the next screen, in trying to "load" the video, does not function. That is, it just states "Buffering", and below it is a circle with a white "light" going through each of the circles (here is the link:

http://www.hbogo.com/#home/video&assetID=GOROSTGP34240?videoMode=embeddedVideo/

I do not have this issue with Safari.

I do not see any way of "adding" Adobe Flash Player as an add-on/plugin to Firefox. That software is required for HBO GO to function.

Please help.

When I visit the HBO GO website, I have no problems logging in, nor selecting a video that I want to view. After selecting a video to view, the "Rating Screen" appears, but then the next screen, in trying to "load" the video, does not function. That is, it just states "Buffering", and below it is a circle with a white "light" going through each of the circles (here is the link: http://www.hbogo.com/#home/video&assetID=GOROSTGP34240?videoMode=embeddedVideo/ I do not have this issue with Safari. I do not see any way of "adding" Adobe Flash Player as an add-on/plugin to Firefox. That software is required for HBO GO to function. Please help.

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Matt_G
Matt_G
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Hi akent35,

We have put together a whole section for troubleshooting video issues. There might be some useful information in there.

This Knowledge Base article will show you how to install the flash player.

Hopefully this helps!