Firefox takes at least 5 minutes to start and when I go to a site, it crashes. This started when I downloaded update 5. Help!!
When I open Firefox, it takes at least 5 minutes to open. Then when I go to a website, most of the time it does not respond, and I have to close Firefox and go through the process all over again. I have started going to IE which doesn't seem to have this problem. This issue started right after I downloaded update 5 a couple of weeks ago.
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Firefox takes a long time to start up https://support.mozilla.com/en-US/kb/firefox-takes-long-time-start-up?s=Update+causes+firefox+startup+problems&as=s
Getting help with your crash https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash
Firefox will not start https://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start
Error loading web sites https://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_errors-loading-secure-sites
I have been using your answers to try and sole my problem for the last 2 hours. No change. Thanks for trying.
The slow start-up and the crashing may have 2 different causes.
The diagnosis process can take some time if the problem is being caused by an extension or a plug-in and you have a large number of them. Be orderly in the way that you diagnose the problem. Read all of the following about Firefox Safe Mode before starting, and keep notes along the way.
Post your crash reports as specified in the article: https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash
That could give someone helping here a clue.
- You may need to try Firefox Safe Mode
- You may need to use Safe Mode to locate the problem:
- See:
- Firefox 4 & 5 users,
- hold the Shift key while clicking the Firefox 4 or 5 desktop icon to enter Safe Mode or,
- when Firefox 4 or 5 is open you can use the menu item Help > Restart with Add-ons Disabled (Firefox immediately shuts down and then restarts)
- Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
- In Firefox 4 & 5, Safe Mode also disables Plugins and Hardware Acceleration.
- If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
- When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
- Test to see if the problem you are experiencing is corrected.
- If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
- by enabling one at a time until the problem reappears.
- You can also enable a few at a time (3-5) or half of them, if you wish, keeping track of what you just disabled/re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
- You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit).
- You can use "Disable all add-ons" on the Safe Mode start window.
- See the following for more information
- You may need to use Safe Mode to locate the problem: