Browser crashes and pages not opening
About 6 weeks or so ago, I began finding messages intermittently on my screen when I got up in the morning. It would state that Firefox had crashed and needed to be restarted or closed. It would transmit error information first in either case. Firefox has sent updates a few times since, and if I had the browser closed it would update upon being opened. The original problem is still there and now I have an additional problem. The first problem was a nuisance but the second is not acceptable. My email service is fastmail which I have used for many years. Sometimes I will open an email and need to click to go to another location. My problem is that I will click to do so and I get left with a blank screen and I never arrive where i am trying to go. It never reports any kind of an error. If I use Microsoft Edge everything executes as it should. That tells me there is no problem with the emails. the email provider, and takes the problem back to Firefox. When you sent an update you may have reset my settings. It seems like it sees opening the new page I am going to is likened to blocking a popup window. I am going to guess it is treating every page I attempt to open via the page I am on like a popup window. This problem is somewhat inconsistent. Sometimes it executes just fine. I get 80 to 100 emails each day and this feature not working properly is very aggravating. Example: I open a Kohls ad email or a Sam's Club ad email and click on the object I am interested in. However, all I get is a blank page and no errors reported. It may or may not execute properly if I go directly to the retailer and not through the email service. Yet it works fine if I use Microsoft Edge for the same procedure in the same email or even if I go to the retailer's webpage directly rather than through an email. Same results, Edge works fine, Firefox doesn't work. Help me out here please.
所有回覆 (1)
Hotwheels65 said
About 6 weeks or so ago, I began finding messages intermittently on my screen when I got up in the morning. It would state that Firefox had crashed and needed to be restarted or closed. It would transmit error information first in either case. Firefox has sent updates a few times since, and if I had the browser closed it would update upon being opened.
So that only happens when Firefox had an update overnight? Maybe it's not a coincidence. If you like, you can change your Firefox settings to ask you before installing an update. On the Settings page, type update in the tiny search box to bring that section into view.
If that doesn't resolve it, then if you could share some crash report IDs, that would be helpful. See: Firefox crashes - asking for support.
My email service is fastmail which I have used for many years. Sometimes I will open an email and need to click to go to another location. My problem is that I will click to do so and I get left with a blank screen and I never arrive where i am trying to go. It never reports any kind of an error.
Commercial or bulk email messages often contain tracking links that record your click and then redirect. When redirects stall on a blank page, the first thing I always suggest is to make sure the redirect block didn't get turned on. Here's how to check that:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.
More info on about:config: Configuration Editor for Firefox. The moderators would like us to remind you that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future. Since we are restoring the default value, I feel comfortable mentioning it.
(2) In the search box in the page, type or paste accessibility.blockautorefresh and pause while the list is filtered
(3) If the preference has a value of true, double-click it to restore the default value of false
If that isn't the problem, perhaps a tracker blocker is causing the problem. You could look at:
(A) Firefox's feature: The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.
(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
